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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

VirusTotal Bad reputation - krakensys.xyz

Body Hash: <18545334af9ca41a00cbcee98ff573fbc824c3a1e6b744d313b7cd9a1ce87db6>Link to Virustotal report for the file: <https://www.virustotal.com/gui/url/01a0a6aa723443ad1fa028d85257553bef1c906ee49b832cfee34032df95281e>Current VirustTotal Verdict: <12/93 security vendors flagged this URL as malicious>Description: <My domain k...

False positive - Wise Care 365

File Hash: be6efc8ca794c37e11f0b89e04c87f73586cbe08c72f63744b126f5ee574f364 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/be6efc8ca794c37e11f0b89e04c87f73586cbe08c72f63744b126f5ee574f364/detection Current VirustTotal Verdict: Generic.ml Description: Dear Palo Alto Networks Team,Palo Alto Networks incorrectly detecte...

ivan by • L0 Member
  • 280 Views
  • 0 replies
  • 0 Likes

VirusTotal Verdict Change Request for False Positive

Hello Palo Alto Networks team, I would like to request a false positive review for the following file detected by Palo Alto Networks on VirusTotal. File Hash:b278381a97cfea52a408b9aae69e5c70aad3ed6dba8489783defcb6b9dead0d2 Link to VirusTotal report:https://www.virustotal.com/gui/file/b278381a97cfea52a408b9aae69e5c70aad3ed6dba8489783defcb6b9dead0...

False Positive Dispute - DELOL Shield - an offline CLI Data Security software flagged as trojan

Hi, I am Pravin Dhayfule. I built DELOL Shield, a next-generation cryptographic platform designed to counter data theft and ransomware attackers. Instead, your platform is marking my security software as a Trojan and Ransomware tool, hampering my reputation. In spite of being a Double-signed Offline CLI for File Protection, its member executable...

pravin by • L0 Member
  • 492 Views
  • 0 replies
  • 0 Likes

False Positive Report

Several versions of our product have been marked by your software: 1. File Hash: 291b28dd2b1381900fe415af226cc6697cded8a1c0c2e1204d4629acaad5107e Link to Virustotal report for the file: https://www.virustotal.com/gui/file/291b28dd2b1381900fe415af226cc6697cded8a1c0c2e1204d4629acaad5107e Current VirustTotal Verdict: Generic.ml 2. File Hash: 194e...

michael by • L0 Member
  • 1723 Views
  • 3 replies
  • 0 Likes

False positive (generic.ml): HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264/detection> Current VirustTotal Verdict: <Generic.m...

False positive (generic.ml): HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264>Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264...>Current VirustTotal Verdict: <Generic.ml>Descrip...

False Positive request for RemotePC HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264>Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264...>Current VirustTotal Verdict: <Generic.ml>Descrip...

VirusTotal Verdict Change Request for False Positive

Hi , Our application is being flagged as Generic.ml by Palo Alto Networks , Here is the link: Link to Virustotal report for the file: Link File Hash (SHA-256) : ef104250ae7dd9afeebcc95f05ad4a0f03daff040e71f6f01920f2bc1f177b98 Current VirustTotal Ve

Domain static.hexoutputs.tech is being reported as hosting Malware

In the past 24 hours you have started to report static.hexoutputs.tech as hosting malware. This is causing great pain for some of our customers who are using Palo Alto products. To the best of our knowledge this domain is not serving any malware. Can you provide any more information about this categorization? Is there a specific URL at that do...

shodgson by • L0 Member
  • 1118 Views
  • 1 replies
  • 0 Likes

Resolved! Submit false positive

File hash: 3196e465d2cf189e1273dfcd3f54df9086db3ba3fda733220fe6df38c018bdf3 Link to VirusTotal report: https://www.virustotal.com/gui/file/3196e465d2cf189e1273dfcd3f54df9086db3ba3fda733220fe6df38c018bdf3/detection Current VirustTotal Verdict: Generic.ml Description: This 32 bit file is a native messaging host application for Chrome and Fi...

woeruw by • L2 Linker
  • 3057 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive for OBS-HUD

File Hash:21c39d76e322f6b1cd7f7c468fa4ef4199150d9d9f882ffb4ebb7d485a87f862 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/21c39d76e322f6b1cd7f7c468fa4ef4199150d9d9f882ffb4ebb7d485a87f862?nocache=1 Current VirustTotal Verdict:Generic.ml Executable name:OBS-HUD.exe Description:OBS-HUD is a feature-enhancement ut...

Resolved! Submit false positive - Generic.ml

File hash:946489974ee15fc44d6257edc16ba101ea5b167a2001e7d94ec0594d7fc518f5 Link to VirusTotal report:https://www.virustotal.com/gui/file/946489974ee15fc44d6257edc16ba101ea5b167a2001e7d94ec0594d7fc518f5/detection Current VirustTotal Verdict: Generic.ml Description: This 32 bit file is a component file of the text-to-speech software Panopreter at ...

woeruw by • L2 Linker
  • 6336 Views
  • 4 replies
  • 0 Likes

False Positive (Generic.ml)

Hi , Our application is being flagged as Generic.ml by Palo Alto Networks , Here is the link : Virus total Link File Hash (SHA-256) : 1fbbc8242226b40d931869c97e28e358cdba6ad78c7e60447e1cb04423008f18 Current VirustTotal Verdict : 1/71 - Generic.ml HomePage : https://www.sordum.org/10772/bluetooth-version-finder-v1-7/ Could you please rea...

Resolved! False Positive (Generic.ml)

Hi , Our application is being flagged as Generic.ml by Palo Alto Networks , Here is the link: Link to Virustotal report for the file: Link File Hash (SHA-256) : e47e9f61cb712ea2c1fa437a033c7bfde41b4869bb3e90642b987adfa854eabd Current VirustTotal Verdict: 2/71 - Generic.ml Description: exe name - DnsAngel.exe Download Link - Download Password ...

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