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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

False Positive Report

Several versions of our product have been marked by your software: 1. File Hash: 291b28dd2b1381900fe415af226cc6697cded8a1c0c2e1204d4629acaad5107e Link to Virustotal report for the file: https://www.virustotal.com/gui/file/291b28dd2b1381900fe415af226cc6697cded8a1c0c2e1204d4629acaad5107e Current VirustTotal Verdict: Generic.ml 2. File Hash: 194e...

michael by • L0 Member
  • 504 Views
  • 3 replies
  • 0 Likes

False positive (generic.ml): HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264/detection> Current VirustTotal Verdict: <Generic.m...

False positive (generic.ml): HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264>Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264...>Current VirustTotal Verdict: <Generic.ml>Descrip...

False Positive request for RemotePC HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264>Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264...>Current VirustTotal Verdict: <Generic.ml>Descrip...

VirusTotal Verdict Change Request for False Positive

Hi , Our application is being flagged as Generic.ml by Palo Alto Networks , Here is the link: Link to Virustotal report for the file: Link File Hash (SHA-256) : ef104250ae7dd9afeebcc95f05ad4a0f03daff040e71f6f01920f2bc1f177b98 Current VirustTotal Ve

Domain static.hexoutputs.tech is being reported as hosting Malware

In the past 24 hours you have started to report static.hexoutputs.tech as hosting malware. This is causing great pain for some of our customers who are using Palo Alto products. To the best of our knowledge this domain is not serving any malware. Can you provide any more information about this categorization? Is there a specific URL at that do...

shodgson by • L0 Member
  • 522 Views
  • 1 replies
  • 0 Likes

Resolved! Submit false positive

File hash: 3196e465d2cf189e1273dfcd3f54df9086db3ba3fda733220fe6df38c018bdf3 Link to VirusTotal report: https://www.virustotal.com/gui/file/3196e465d2cf189e1273dfcd3f54df9086db3ba3fda733220fe6df38c018bdf3/detection Current VirustTotal Verdict: Generic.ml Description: This 32 bit file is a native messaging host application for Chrome and Fi...

woeruw by • L2 Linker
  • 1835 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive for OBS-HUD

File Hash:21c39d76e322f6b1cd7f7c468fa4ef4199150d9d9f882ffb4ebb7d485a87f862 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/21c39d76e322f6b1cd7f7c468fa4ef4199150d9d9f882ffb4ebb7d485a87f862?nocache=1 Current VirustTotal Verdict:Generic.ml Executable name:OBS-HUD.exe Description:OBS-HUD is a feature-enhancement ut...

Resolved! Submit false positive - Generic.ml

File hash:946489974ee15fc44d6257edc16ba101ea5b167a2001e7d94ec0594d7fc518f5 Link to VirusTotal report:https://www.virustotal.com/gui/file/946489974ee15fc44d6257edc16ba101ea5b167a2001e7d94ec0594d7fc518f5/detection Current VirustTotal Verdict: Generic.ml Description: This 32 bit file is a component file of the text-to-speech software Panopreter at ...

woeruw by • L2 Linker
  • 5977 Views
  • 4 replies
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False Positive (Generic.ml)

Hi , Our application is being flagged as Generic.ml by Palo Alto Networks , Here is the link : Virus total Link File Hash (SHA-256) : 1fbbc8242226b40d931869c97e28e358cdba6ad78c7e60447e1cb04423008f18 Current VirustTotal Verdict : 1/71 - Generic.ml HomePage : https://www.sordum.org/10772/bluetooth-version-finder-v1-7/ Could you please rea...

Resolved! False Positive (Generic.ml)

Hi , Our application is being flagged as Generic.ml by Palo Alto Networks , Here is the link: Link to Virustotal report for the file: Link File Hash (SHA-256) : e47e9f61cb712ea2c1fa437a033c7bfde41b4869bb3e90642b987adfa854eabd Current VirustTotal Verdict: 2/71 - Generic.ml Description: exe name - DnsAngel.exe Download Link - Download Password ...

False positive : HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264/details> Current VirustTotal Verdict: <Generic.ml&...

False positive (generic.ml): HelpDesk Viewer

A false positive has been detected for HelpDeskViewer.exe. File Hash: <c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/c08193adcefec15716fb0c76566e834677563636caf65151d7c9447392d28264...> Current VirustTotal Verdict: <Generic.ml> D...

Gowtham by • L1 Bithead
  • 5554 Views
  • 2 replies
  • 0 Likes

Resolved! Multiple High/Critical Alert Detected via Port 18264 | Possible FP

I would like to seek a verification and clarification regarding a threat detection observed on our Palo Alto firewall, which we believe may be a false positive. During our review of the threat log, we noticed that the detection from below source and destination via port 18264 references several filenames as win.ini, fake.cgi, note.txt, jhjr60x8....

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