How do I edit my Pearson VUE or CertMetrics profile information?

How to Edit Pearson VUE Profile Information

Please use the steps below to edit your Pearson VUE profile information.

1. Log into http://pearsonvue.com/paloaltonetworks/

1. Go to My Account and select My Profile

1. Locate desired field(s) and select

How do I move my certificates to a different account or email address?

To have your existing certifications transferred to a new account, please follow these steps:

1. Create a Learning Center account with the new email address.

1. Login to the new Learning Center account to activate it.

1. Send an email to edu-learning@pa

How to update the name on a Certificate of Completion

The following information is required to change the name on a certificate of completion.  

Exam Name:   (example - PCNSE)

Completion Date:   (example - Jan 1, 2019)

Email Address *:   (example - email@company.com  (include 2nd email address if ap

When does my Palo Alto Networks certification expire?

Palo Alto Certifications are valid for 2 years. 

Candidates can track their certification expiration date(s) in CertMetrics.  To view, log on and select the Certifications tab.  The expiration date is shown in the Expires column of the Active Certi

How to check an exam score in Pearson VUE

Candidates who attempt a certification exam with Pearson VUE will receive a score report upon completion of the exam.  To view the score report, please log into Pearson VUE and click “View Score Reports” under My Account.

Passing scores are set

What is the cost to take a Palo Alto Networks Certification exam?

Certification exam prices vary based on exam type, location/country and other various factors.  For more information, please check the Pearson VUE website.

Have a Question?  Visit the Help Center.

What types of certifications does Palo Alto Networks offer?

Palo Alto Networks accreditation and certification exams help build the critical skills to develop infrastructure, mitigate threats and prevent successful cyberattacks.  

Check out the Certification page to learn more.

Have a Question?  Visit t

What are the Identification Requirements to take an exam?

For a better understanding, please review the ID requirements prior to scheduling your exam appointment.

Have a Question?  Visit the Help Center.

How to download Digital Badges and Logos

Palo Alto Networks certification badges and logos can be viewed or downloaded from CertMetrics.

How to download Digital Badges

1.  Log into CertMetrics and click on the Badges tab.

2.  To activate your badge, please complete the following:

Does Palo Alto Networks offer ESL accommodations?

ESL Accommodations (30 minutes extension) are automatically granted based on the candidates mailing address. Your email address is in the US which is why you did not get the automatic extension.

If you would like to request an extension, please pro

What are the Reschedule and Cancellation Policies?

If candidate needs to reschedule or cancel their exam the must contact Pearson VUE 48 hours prior to the exam appointment. Rescheduling an exam less than 48 hours in advance is subject to the same day forfeit of exam fee.

Exams scheduled with ADA a