03-14-2021 01:27 AM
Hi Folks,
I am getting the below alert in the panorama every day. I found the below article for resolving the issue.
My concern is
1. Why is this necessary? I've never had the issue before v9.1.x
2. Do I need to do this every 3 months from now on?
Issue: Alarm “Device certificate status expired: it cannot be renewed”
Article: https://live.paloaltonetworks.com/t5/general-topics/device-certificate-where-to-find-otp/td-p/328427
Thanks,
Robin
03-18-2021 07:20 AM
hi Robin
Upon closer inspection several of my firewals are displaying the same issue, PANW may be having an issue with their OCSP server
03-16-2021 06:57 AM
Hi Robin
if the firewall is able to connect to the update server it should be able to renew the certificate by itself. there may be something being blocked or somthing may not be resolving in DNS (check logs for any dropped connections)
the device certificate is used to connect the firewall to cloud services like cortex data lake, but they made it pretty annoying to not have a certificate even if you don't need one as it keeps spawning error messages as long as the certificate is not 'green'
03-17-2021 11:55 PM
Dear @reaper ,
Thanks for the response. In my panorama, the last time I manually renewed the certificate and showed not valid after 3 months.
Now(after 3 months ) showing the error "Device certificate status expired: it cannot be renewed" so it will renew automatically after every 3 months if the required communications are allowed? I mean for certificate check OSCP should be allowed?
03-18-2021 02:38 AM
On our FW's in many different configs we get error:
Failed to renew device certificate. Failed to send request to CSP server. Error: No OCSP response received(dest => 35.238.43.180)
They are able to resolve DNS and nothing is blocked, so it seems there is some error on the OCSP server?
03-18-2021 06:30 AM
Same problem here.
A single PA3020 did not renew the cert.
I opened 2 days ago another thread.
Today i requested a new cert with OTP as a workaround. Will see what happens in 3 Months or if there comes up another solution.
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