Alarm “Device certificate status expired: it cannot be renewed” on panorama every day.

Announcements

Changes to the LIVEcommunity experience are coming soon... Here's what you need to know.

Reply
CyberEye
L2 Linker

Alarm “Device certificate status expired: it cannot be renewed” on panorama every day.

Hi Folks,

 

I am getting the below alert in the panorama every day. I found the below article for resolving the issue.

My concern is 

 

1. Why is this necessary? I've never had the issue before v9.1.x

2. Do I need to do this every 3 months from now on?

 

Issue: Alarm “Device certificate status expired: it cannot be renewed” 

Article: https://live.paloaltonetworks.com/t5/general-topics/device-certificate-where-to-find-otp/td-p/328427

 

Thanks,

Robin

reaper
L7 Applicator

Hi Robin

 

if the firewall is able to connect to the update server it should be able to renew the certificate by itself. there may be something being blocked or somthing may not be resolving in DNS (check logs for any dropped connections)

 

the device certificate is used to connect the firewall to cloud services like cortex data lake, but they made it pretty annoying to not have a certificate even if you don't need one as it keeps spawning error messages as long as the certificate is not 'green'

Tom Piens - PANgurus.com
Like my answer? check out my book! amazon.com/dp/1789956374
CyberEye
L2 Linker

Dear @reaper ,

 

Thanks for the response. In my panorama, the last time I manually renewed the certificate and showed not valid after 3 months.

Now(after 3 months ) showing the error "Device certificate status expired: it cannot be renewed" so it will renew automatically after every 3 months if the required communications are allowed? I mean for certificate check OSCP should be allowed?

JureKosmrlj
L1 Bithead

On our FW's in many different configs we get error:

Failed to renew device certificate. Failed to send request to CSP server. Error: No OCSP response received(dest => 35.238.43.180)

 

They are able to resolve DNS and nothing is blocked, so it seems there is some error on the OCSP server?

 

kbe
L3 Networker

Same problem here.

A single PA3020 did not renew the cert.

I opened 2 days ago another thread.

Today i requested a new cert with OTP as a workaround. Will see what happens in 3 Months or if there comes up another solution.

reaper
L7 Applicator

hi Robin

 

Upon closer inspection several of my firewals are displaying the same issue, PANW may be having an issue with their OCSP server

Tom Piens - PANgurus.com
Like my answer? check out my book! amazon.com/dp/1789956374
kbe
L3 Networker

As i mentioned in my post Failed to renew device certificate :

 

The Root CA Palo Alto Networks Inc.-Root-CA G1 that signed the cert for certificatetrusted.paloaltonetworks.com is not trusted if you browse to the url. But i do not see any deny or block or other errors concerning this.

I did not find any other clues for the problem.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!