Broken email notifications formatting in version 11.0.1

[nevolex]

Hi all

I noticed that email notifications in ver 11.0.1 are kind of broken from the formatting point if view they just look like a blob of text, instead of a decent formatted email in ver 10.2.4 

is there a way to fix it?

Thank you

[SteveCantwell]

Hello there, based on the </br> that shows up in the 11.0.1, I am guessing that there is a programming defect/ anomaly in how the logs are transmitted.  You "may" be able to try and create a custom email format vs using the default format that comes from the devices.

After that, a bug/ Feature Request ticket should be submitted to your local PANW SE (not the TAC) for getting this in front of engineering to fix this.  This is my recommendation.

[BPry · Accepted solution]

@nevolex,

As @SteveCantwell mentioned I would bring this up with your SE. I can tell you that mine was already aware of the issue and said that it'll likely be fixed in the next release and that some clients had already opened a TAC case about it. You can either wait for it to be fixed or customize the email format so that it's formatted properly, as that will resolve the issue.