Firewalls disconnected after upgrade to 10.1.6-h6

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Firewalls disconnected after upgrade to 10.1.6-h6

L0 Member

CHECK if Palo-HA pair are no longer connected because of an empty “auth-key”?

Panorama → Managed Devices → Summary

<<Check Certification Column (Should have “pre-defined”) >>



(1) –GENERATE-- OR --COPY-- <panorama-auth-key>

Panorama → Device Registration Auth Key



(2) Use Tools and SSH into Firewall :

  (a) Start Stopwatch OR Use “paping” tool

  https-tcp-ping “paping -p 443 <ip-address-of firewall>

  (b) SSH into Firewall2 : (putty, openssh)

    (I) type command “request sc3 reset” (this resets it and gets ready for new auth-code)

    (II) type command “debug software restart process management-server


<< MGT WEB GUI & YOUR SSH connection will be KILLED >>

<< Wait 5 -10 Minutes OR watch paping tool >>


  (c) SSH BACK into Firewall :

    (I) type command “request authkey set <auth-code-from-step(1)>

    (II) Goto Config Mode type command “configure


<< Wait 2-3 Min for services to be ready for commit >>


    (III) type command “commit forced


<< Check Output for Errors, Once Done Then >>


    (IV) type “exit” press <enter>

    (V) type “exit” press <enter>


<< Redo Step (2) with the second firewall in the HA Pair >>



(3) Re-Sync Firewall Data after Panorama shows “connected” in

Panorama → Managed Devices → Summary

  (a) Push a config ONLY TO SPECIFIC firewalls to re-synced:

    (I) Click → Commit → Push to Devices

    (II) Click → Edit Selections

    (III) Once on scope selection menu UN-CHECK all other Firewalls

    (IV) Click “OK”

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