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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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No Login Prompt, Script Errors

When trying to login to a site that used to work I now get script errors with a godaddy URL. The window that used to pop up with a browser that allowed me to login is just a blank white page. I've tried uninstalling/reinstalling and also clearing browser cache but that does not work. This is specific to my computer because I can login using a ...

PBARH3 by • L0 Member
  • 1104 Views
  • 1 replies
  • 0 Likes

GlobalProtect Portal Unreachable

Has anyone had this as well? Why does this occur, the user has internet connectivity but the GlobalProtect agent is giving this message, any troubleshooting steps? I want to believe this is an enterprise VPN but stuff like this is very poor quality.

LeifAlire_0-1714490654182.png

GlobalProtect connected but no VPN connection

Hello everyone, Recently I got a problem with GP. I got GP login and status is connected but there's no VPN connection. I checked logs: HIP is matched but there's no Traffic logs from VPN client. I have to disconnect and reconnect several times then VPN connection ok I have uninstalled & reinstalled the latest version 6.2.3 Do you know what'...

SonBui by • L0 Member
  • 1629 Views
  • 1 replies
  • 0 Likes

How do I change global protect username on IOS?

With GlobalProtect for Apple IOS devices, how can I change my username? When I go to log in, it has my regular user email address and I can only fill out a password field. There’s nowhere to change the user. If we use a regular user account, it will enforce the vpn 24/7. If I use my admin user account, I can connect and disconnect at will. ...

ksauer507 by • L3 Networker
  • 1509 Views
  • 0 replies
  • 0 Likes

Resolved! Cloud Identity Engine - Failed to get client configuration

Migrating from on-prem (radius/ldap) auth & group mapping to CIE using AAD for both directory and auth types.GP porta connection fails with "Failed to get client configuration". Things we've checked... * CIE Auth Type configured to use the 'name' SAML claim from Azure AD, which happens to be the UPN * CIE Group Mapping is using UPN as the ...

mb_equate by • L3 Networker
  • 4859 Views
  • 3 replies
  • 0 Likes

GlobalProtect MacOs Connection

Hello, I am a PA-440 user, current globalprotect version is 6.2.3. When I try to connect to vpn via macos I get the following error (Could not connect to theGlobalProtect service. Make sure the Global Protect service is running.If the issue persists, contact your administrator.). I tried downgrading to GlobalProtect 5.2 with no solution.Can anyo...

Upgrade to GlobalProtect 6.2.3 client for Windows Does Not Complete

Hello. We moved from GlobalPotect 6.2.2 for Windows because it connected automatically even when configured for on-demand. Moving to GlobalProtect 6.2.0 or GP 6.2.3 was recommended as a solution. We chose the latter, but now users are reporting that GP 6.2.3 does not upgrade transparently. A popup message appears saying an upgrade is in progress...

jseregni by • L0 Member
  • 3742 Views
  • 1 replies
  • 0 Likes

Need Help on Configuring GlobalProtect VPN

Hello there, I am working on setting up GlobalProtect VPN for our organization and could use some advice. We have a mixed environment with Windows, macOS, and Linux machines, and we're looking to ensure a seamless experience for our users. Specifically; I am interested in hearing about best practices for; Configuring GlobalProtect for a mixe...

How to use a Machine Cert with a Private Key for Global protect prelogon

Greetings, We utilize our own PKI infrastructure so the certificates we want to use for prelogon are already in place. I am also new to this so it may be working as designed but having a hard time validating. We have imported a rootCA into Strata Cloud Manager the resides in Trusted Root CA on windows We have an Intermediate CA signed by th...

Conditional rules for GP MFA auth?

Is it possible to apply conditional rules on a GlobalProtect login so the means of login can vary? For example; If a Windows client is operating within a particular country or public IP range, just require simple SAML user login and maybe AD machine membership. However, if the client is outside of the country/ip-range, prompt the user for an MFA...

Multiple versions needed to access different portals

We are a service company that needs to access various customer sites. Several of our customers use Palo Alto Global Protect, but not all of them are up to date, and we have to use several different versions of the Global Protect "client" software (note sure if that's the term to use) to access these various sites. As a service company, we are no...

VPN Attempts from Rotating IPs and Generic Usernames

Hello all, For several weeks, I have been getting many VPN login attempts from different IPs trying to login using generic usernames, like "guest", "support", "admin", etc. Is this normal? Is there anything that I can do to stop this from happening? I have attached a screenshot for additional context. Thanks.

mdmartin by • L0 Member
  • 7781 Views
  • 5 replies
  • 0 Likes

Multiple bogus credentials on GP portal

I have noticed there are alot of random IPs that are trying to login to my GP portal. We are using pre-login method of GP so legit users do not login. GP starts and does an auto-login pre-windows login. The logs tell me these failures are coming from GP portal. They are not getting anywhere since a trusted cert on legit users PCs is required, bu...

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