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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Resolved! Zoom not working on Lenovo Laptops with split tunnel enabled for Global Protect

About 3 weeks ago, our company started rolling out the Lenovo L14 model to replace our Dell 5480 models. The laptops were sent out to a couple of remote users and soon after, we started getting complaints that the users couldn't start or accept meetings on their zoom app or even browse the zoom.us website. We do have split tunnel configured by (...

HIP Profile not working

Using Globaprotect to connect remotely. Enabled HIP profile for compliance check. Users get connected even if the endpoints are non-compliant.I configured HIP profile to check whether remote machines has DLP agent installed. GP gets connected with notification "DLP agent not found". below are the GP logs. -----------------------------P14072-T171...

User unable to connect to VPN portal address after USMT data transfer to new PC

We recently started using Smart Deploy to image computers, and capture/deploy user profile data. I am having an issue that is hit or miss with each user profile that is migrated to the newly imaged computer using Smart Deploy (utilizes USMT). Smart Deploy leaves the default MIG.user, MIG.docs, and MIG.apps as is with the scan state and load stat...

KawaJosh by • L0 Member
  • 2302 Views
  • 1 replies
  • 0 Likes

Pre Login vs Always On

Hi, we are trying to decide between pre login VPN and always connected VPN...what do you guys use and why? FYI we use Okta for SAML/SSO and Azure AD for Identity.From my understanding - pre login VPN doesn't support MFA or the ability to select WiFi before logging into Windows. Is this correct? I so, how do you guys handle it? I've read about u...

Cached Portal on GlobalProtect

Hello All, When using GlobalProtect App, sometime it says using cached portal. I understand it is because of Save Username option. The question I have is how long does it use cached portal if I don't signout? No new updates are needed just use the same cached portal and gateway information from old portal. Want to know how many days can we kee...

SuryaA by • L0 Member
  • 1787 Views
  • 1 replies
  • 0 Likes

Some users not able to connect to GlobalProtect

Some of my users get the message stating their GlobalProtect client was unable to contact the gateway immediately after authenticating on their Duo MFA app. The interesting part is I have not been able to reduce this down to a machine problem. I have both an iMac and a Windows 10 laptop on my desk here for testing. I can sign into each of the...

GPVPN on laptop only works with phone hotspot and not home wifi

Hi, I seem to have this weird problem where the home wifi does not work for gpvpn. The problems are also random in the sense. 1. Sometimes it connects, but I dont get the company splash screen after connection. Without that screen, remote access does not really work and I need to disconnect. 2. The gpvpn screen shows no network connectivity desp...

VK1500 by • L1 Bithead
  • 6091 Views
  • 3 replies
  • 0 Likes

Resolved! Users are being disconnected from GlobalProtect VPN

From PanGPS Logs following logs. looking for network issues or DNS issues. kindly suggest further troubleshooting to resolve the issue. (P5544-T4240)Debug(5173): 12/09/22 11:44:34:124 Found virtual IP route entry(P5544-T4240)Debug(5936): 12/09/22 11:44:34:124 No change for gateway route(P5544-T4240)Debug(6696): 12/09/22 11:44:34:124 NetworkCon...

vij by • L1 Bithead
  • 4485 Views
  • 2 replies
  • 0 Likes

Global Protect VPN disconnects when moving between Access Points

GP VPN disconnects when a user moves from one point A to point B within a building. I am guessing it's because users go from one access point to another but wanted to know what can be done on global protect side or even the cause of it on access points. GP is currently being managed via panorama. The users have to restart their computer to make ...

UmarKhan by • L2 Linker
  • 3325 Views
  • 3 replies
  • 0 Likes

GP Client and DUO 2F Very strange behavior

Thoughts and ideas are welcome. Note, I have yet to tune the GP APP on the portal. Okay... I would like to keep this brief, but I have conducted numerous tests and lots of log files. This is a new implementation and I will tell you what is "broken" and what is NOT broken. Customer is using GP client ver 6.1 and 5.2.6-87. 1. GP client succ...

Global Protect / DUO 2F

Yesterday, I posted a very detailed message regarding GP / MF. Let me ask this... maybe to broad of a question... I integrated PAN GP 2f using DUO and all works great ( I will get to the one exception ). First factor is LDAP and 2nd factor is radius against an in-house DUO Proxy application ( 1812 ). Remote user start GP client... enters cr...

Resolved! Access to CIFS share fails after working initially

Hi, I'm testing using GP (5.2.7) on PAN OS 10.1.6-hf6. Users login fine and can access the required resources. However, I have a user that likes to leave the GB sessions up overnight and resume operations the next morning. CIFS access works for a while but then the smb traffic is no longer recognized as smb and so the traffic fails to match th...

msullivan by • L3 Networker
  • 2820 Views
  • 1 replies
  • 0 Likes

Resolved! VPN access can be made without credentials After GP 5.2.9 version update

Connection problem without credentials in version 5.2.9 We switched from GP 5.2.4 version to 5.2.9 version with transparent update. Windows users report that they can connect directly without entering a password when making vpn connections. In the global protect > portal > agent configuration, save user credentials section is selected as n...

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