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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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GlobalProtect v6.3 on Android

Hi, When attempting to download the GlobalProtect App from the Google Play Store, the default version hosted in the store is 6.3.5. This is in direct contradiction to the compatibility matrix, which suggests Android only supports up to GlobalProtect v6.Where Can I Install the GlobalProtect App? As such, upon installing the App, users encount...

GlobalProtect Frequent Disconnect and Reconnect Issue for Some Users

Hello Community,We are experiencing an issue where GlobalProtect frequently disconnects and reconnects in a loop for some Windows users.The issue is intermittent. More than 90% of our users are working normally, while fewer than 10% are experiencing the frequent disconnect/reconnect behavior.For the affected users, GlobalProtect connects success...

Global Protect Intelligent Portal

Hi All, we are upgrading our users from GP client 6.0.3 to 6.3.3 to take advantage of Intelligent Portal. We currently only have one portal at our head office NGFW. Just need to confirm that Intelligent portal would work if we add more portals at our global offices, upgrade the GP clients and add the registry entries required on the client mach...

GlobalProtect iOS devices and Passkeys

We are currently on 11.1.13 HF 12 and using GlobalProtect 6.3.6 on iOS devices, Passkeys work on our SAML portal for Windows machines, but iOS devices do not connect, has anyone seen this and if so how did you fix it? The Microsoft MFA Authenticator app worked fine for iOS devices but once Passkeys were enabled, they could not connect.

Resolved! External Entra-ID users gets 'Something went wrong'

I have an external guest who gets a Microsoft error while logging into GP. The error simply states "Something went wrong please try again" In the GP logs, I see On the Entra-ID logs, nothing. I asked the user to uninstall/reinstall the GP client, but the user in overseas so I wont hear back until tomorrow. I'm running panos 11.2.16 and GP...

MSullivan271926_0-1793118978670.png

Unable to sign in to GP - Mac OS 27.0.1

Hi, As the title says, I can not sign in to GP. Everything seemed to work fine until this morning when I turned on the computer. Everything is up to date, everything seems ok in Company portal as well. The device appears as unregistered when trying to log in (see attached screenshot), though Company Portal is saying the device meets company com...

popa472 by • L0 Member
  • 520 Views
  • 2 replies
  • 0 Likes

Pre-Logon Behavior with SAML Login

I recently found interesting behavior in GlobalProtect with pre-logon when using SAML. I started off by following these instructions: Remote Access VPN with Pre-Logon The customer I was working with had certificates in the user-store they did not want to access during pre-logon or user login. We specified "Machine" in the "Client Certificate ...

When connected to GP the internet connection goes to about 1meg

We have something of a sporadic issue. When some users connect to the VPN with GP their throughput drops to about a meg. It's just a handful of users. My home ISP, Metronet works just fine, a user a few miles away, also Metronet has this slow down so bad it's not usable. It's not just Metronet, we have seen this on AT&T and several other ISP...

GlobalProtect SSO Ad credentials

I need to configure the SSO credentials for GP. When the users introduce the domain credentials the GP connect atomatically. I was checking the Globalprotect Credential Provider in this link: https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PNMr but I'm not completely sure I understand this. If I want users to use SSO...

BigPalo by • L4 Transporter
  • 300 Views
  • 1 replies
  • 0 Likes

GP Agent Machine Certificate Check

Hello, I am trying to find out more information about a GP portal setting called Machine Certificate Check under Portal Configuration / Agent / Agent Config / Config Selection Criteria / Device Checks. I was hoping to use a machine certificate check outside of the authentication tab to allow or disallow machines based on user/user group, but I...

Resolved! GPVPN Issue

We have GlobalProtect Agent 6.2.8-c317 yesterday some users could connect but could not access network files or get on the internet. Other user no problem. Nothing changed on our network other then the GP VPN license expired 2 days ago even though we paid for the renewal 3 weeks ago. I am not a Palo Alto person and since I cannot get to support...

GlobalProtect VPN not working on T-Mobile Home Internet

Over the past couple of weeks we have been getting more and more support tickets stating that our users can't connect to GlobalProtect VPN. The one common thread they have is they all have T-Mobile Home Internet. Has anyone else noticed this? Is there a fix or workaround? Thank you.

jambulo by • L4 Transporter
  • 69253 Views
  • 10 replies
  • 0 Likes

Resolved! VPN Issues with SAP

I got intermitent connection affecting production PA-5220 VERSION 11.1.13 . Global protect 6.2.8-1045 troubleshooting : The VPN tunnel temporarily disconnected and routing entries associated with the tunnel were removed. The GlobalProtect client subsequently recreated and reconfigured the virtual adapter. A new IP address assignment was re...

F.Pinar by • L3 Networker
  • 497 Views
  • 1 replies
  • 0 Likes
  • 1722 Posts
  • 67 Subscriptions
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