Who Me Too'd this topic

Hi Team,

We have received reports from three customers experiencing intermittent performance issues with the MS Teams application, specifically with audio and video not functioning properly.

Troubleshooting Steps Performed (Palo Alto Firewall):

✔ Removed all security profiles from the policy
✔ Configured QoS and assigned guaranteed bandwidth for MS Teams audio & video
✔ Applied application override for MS Teams and MS Team Audio and Video traffic
✔ Upgraded the firewall to the latest preferred release

Despite these actions, the issue persists. However, I have observed that clearing the session improves performance temporarily, which suggests a session-related problem.

Additional Information:

• All three customers are using ADSL connections.

I suspect this may be related to session handling on the firewall. Please share your insights or recommendations on further troubleshooting.

NGFW  @kiwi @Adrian_Jensen @ahameed @mshamamulla @paloalto