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PA-5400 Series Port HA1 Down every time there is an upgrade

Sitthichai
L2 Linker

‎06-05-2023 07:52 PM

Hi everyone,

 

I found a problem every time we upgrade the PA-5420 firmware. After the device reboots, port HA1 is always down. I tried to find the relevant logs. It could not find any reason for this happening.

Has anyone encountered this kind of problem? I want to know what is the root cause of this problem.

We directly connect Active and Passive.

We upgraded from PAN-OS 10.2.3 to 10.2.4 and encountered this problem on both devices.

We work around this by unplugging and re-inserting Port HA1 every time the device reboots.

 

Thank you.

 

2 people had this problem.
(1)
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