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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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GlobalProtect is no longer able to retrieve information for Trend Micro Apex One Security Agent

We are experiencing an issue where GlobalProtect is no longer able to retrieve information for Trend Micro Apex One Security Agent. As a result, our HIP Objects that rely on this product are no longer matching correctly, and we cannot enforce the related security policies. Everything was working as expected until 17 June 2026, when the issue app...

Globalprotect Connection two Browser Tabs

Hi There, we are using 10.1.5-h2 and Globalprotect 6.0.1 VPN. Our Users logging in via SAML and it works very good. The only thing which is annoying is that during the connection two similar Browser Tabs are Opening. After that, the Connection is established. Is there a way to reduce the tabs to one? We are using a Active Directory local Group a...

Resolved! Can 'admin' account be deleted?

1) We have several PA-3020's running 6.0.1 in our organization with only a few admin user accounts which integrated with AD, so audit wants to know if we can delete the generic accounts like "admin" or "panorama"? Any negative implications to doing so?2) We get a different list of users acccounts depending upon whether we use WebUI or CLI. T...

Resolved! NGFW with two different Support Structure in one CSP

Hi Folks, Does anyone know if I can register two NGFWs with different support structures (one has Premium Support and the other one has Partner-Enabled Premium Support) in one CSP account? If it is allowed, any consideration on how to manage the support cases for these firewalls? Thank you in advance for your insights.

security policies

hello , i need to extract security policies from palo alto appliance Model (PA-460) is there a way to schedule the report or grant read only access to audit function ?

Resolved! Upgrading from 10.2.9-h1

Hello, We currently have two PA-3410 firewalls configured in HA, running PAN-OS 10.2.9-h1. We are planning to upgrade to the preferred release PAN-OS 10.2.16-h6. However, after reviewing the security advisories, it appears that this version does not fully mitigate some vulnerabilities, including CVE-2026-0257. Would it be advisable to upgrade di...

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Bizarre "Authentication Failed" Issue: Any OS permanently breaks if it EVER connects to my home network

Hi everyone, I am in a desperate situation. I have 1 month left to finish my PhD, and since June 1st, I have been completely locked out of my university network due to a bizarre GlobalProtect issue. I am consistently getting the "global protect authentication failed enter login credentials" error. I have tested every possible scenario, and the o...

add vsys license from HA pair managed by Panorama. Any step? Reboot required ?

I have a HA pair firewall without vsys license. Now, i would like to add the vsys license in this HA pair in production environment, Do the traffic affected ? how is HA status ? if so, how to minimize the impact for adding the vsys license ? from some document, the device will be in suspended status. some people said that the device have to r...

Resolved! [User-ID HUB Vsys] Solved Issue User-ID Behavior

Hello LiveCommunity Team! I created this post to share my experience regarding the User-ID Hub for multi-vsys environments involving some User-ID incomplete table for a specific vsys:I have an NGFW with multiple vsys, and in each vsys I have configured a unique Data Redistribution Appointing to dedicated User-ID Agents and Panorama/NGFWs, local ...

License Credit Usage per Firewall

In order to accurately bill our customers, we would like to have a breakdown of credit usage per firewall. I was able to retrieve a list of all firewalls from our panorama instances and also the credit pools and how much is used in total from palo alto API. However, there doesn't seem to be an obvious way to break it down further. Is this tec...

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