Traffic Logs missing from subset of datetime range when using certain filters?

Has anyone run into a problem with Traffic Logs not returning any results with a certain period of a larger time range? I have been running a daily traffic analysis of a particular destination network (do to a vendor issue). Today's analysis of yeste

How to configure WOL forwarding through a VPN tunnel

We connect two firewalls (PA-200 and PA-500) with a VPN tunnel

and want to initiate a WakeOnLan command from one side of the VPN to an pc on the other side.

Mobile phones are bypassing the PA captive portal

Hy,

In my wifi network captive portal. While mobile phones are connect to the wifi they are bypassing the CP authentication and getting connected the internet without entering their user id and password.

Anyone please help. #paloalto450

Android Samsung update doesn't work

Hello everyone,

I can't solve the problem of updating Samsung smartphones running Android connected to the company Wi-Fi network.

I created a custom rule for mobile phone updates, but it still doesn't work. Everything is set to allow in the monitoring

Paloalto Firewall breaking pan baidu downloads

I've been trying to download these AUTOCAD designs https://pan.baidu.com/s/1_1nHdx6QG3GNTAdaM1v6hQ?pwd=347t from Baidu Pan but the download stops halfway through and restarts over and over. I can't quite figure out what's the problem. I tried downloa

An unexpected error has occurred. Please contact support.

please support or send links to resolved.

Exclude only communications on specific port numbers from Global Protect

Is there a way to exclude traffic on port 8080 from the VPN tunnel while connected to Global Protect?

I want to establish direct communication exclusively over port 8080, separate from VPN traffic.

Is it possible? If so, please tell me how to set

Cloud NGFW - Revert Content Update

What is the best way to revert a content update on a Cloud NGFW hosted in AWS or Azure? 

TPM public key match failed

I have two PA-400 series devices that failed to renew their device certificates and now I get "TPM public key match failed" when trying to renew their certs.  Any way to fix this on my own?  I see some posts saying PA support had to fix it, but as of

User-ID - issues with mapping from Juniper Mist wireless

Hello. 

I have issues with mapping user from Juniper Mist. User-ID is set and working fine when monitoring LAN traffic. But when I want to check wireless users I don't see Source User. From my research I understand I need some type of "bridge" between

Palo Alto Firewall breaking File downloads in the middle

I am facing a problem in my Network, when we try to downloads some files the firewall breaks the download in the middle some times it does not allow even 5 mb file .For large files its breaking the session and does not allow to complete the download.

Export Codes - HS/ECCN/CCATS

Hi, 

I'm looking to obtain the export codes for some Palo Alto Network products.  Can anyone point me in the right direction to obtain these?

Thankyou, 

SAML Authentication Profile not popuating IdP Server Profiles

I am trying to configure a SAML Authentication Profile but the IdP Server Profile is not populating with my Imported SAML Metdata Identity Provider. When I click import on the page it imports another profile but still does not show up. Any ideas?

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