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Please note that the upcoming change to the Certificate used with GlobalProtect for ADEM in addition to App Log Collection. The certificate is currently set to expire on June 3, 2022, and we will have the updated certificate available for renewal starting on April 20, 2022.
New ADEM customers starting April 20th: Upgrade GP to 5.2.11 to successfully deploy ADEM.
Existing ADEM customers looking to roll out ADEM on new endpoints starting April 20: Upgrade GP to 5.2.11 and renew certificate to successfully deploy ADEM.
Existing ADEM customers with ADEM already deployed on their endpoints: ADEM endpoints will automatically be upgraded once already connected to ADEM; however please renew the certificate before expiry.
If a customer doesn’t renew certificate prior to its expiration on June 3, 2022: If customer does not renew the certificates before June 3, 2022, on expiry new and existing clients will not be able to connect to the ADEM and GP app log collection service.
NOTE: 5.2.11 requirements are for ADEM functionality only for new ADEM endpoint deployments starting April 20. App Log Collection functionality doesn’t have the newer GP client version requirement with the renewal of the certificate.
The process of renewing the certificate for GlobalProtect is relatively straightforward and documented via this blog, Updates on Certificates for GlobalProtect App Log Collection Feature — but please keep in mind the above mentioned dates and software version requirements.