Customer Support Resources - At Your Fingertips

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Palo Alto Networks Customer Support ResourcesPalo Alto Networks Customer Support Resources


With the start of the new year, we want to take a moment to refresh your memory around all the resources that are readily available to help you wherever you are in your journey. We recognize there have been a lot of exciting new initiatives happening at Palo Alto Networks, so we want to take a step back and walk through all the various ways we are here to assist you in finding the answers you need. 


Video Series: Customer Support Resources Made Simple


Recently, we put together a Customer Support Resources Made Simple video series in an effort to guide you through all the different resources you can leverage when trying to address your security challenges. 


In this video series we share details about the following:

  • Beacon
  • Best Practice Assessment (BPA) Tool
  • Online Resources
  • Searching on LIVEcommunity
  • Palo Alto Networks Google Chrome Extension
  • Customer Support Portal

You can view the entire playlist here: Customer Support Resources Made Simple Video Series Playlist


Support Resource Guide


There are numerous support services that are available to you, which you can learn all about in the Support Resource Guide. This guide shares information about the various support resources and support plans. You can also learn more about our technical case workflow, useful info when you open a case with us. If you haven’t already, we encourage you to check it out.


Support Reference Guide


Recently, a new Support Reference Guide was created to help you as you’re working to get answers to challenges you may be facing with your Palo Alto Networks technologies. In this guide we share suggestions when opening support cases and tips for working active cases. You can also find information about response times when it comes to your support case as well as other resources you can leverage.


Find this guide here.



Visit the LIVEcommunity Help Page For More Information


We hope this was a good refresher around all the resources available to you and a reminder that we are here to help you on your journey! You can find all of this information on our Community Help Page.


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