Beacon Courses not Loading

[nikhilbaraswal]

Hi, I recently started getting into cyber security and thought of learning and getting credentials from Palo Alto would be a nice thing for my resume. But whenever I launch an e-learning course on Beacon, it just doesn't load. It just shows the buffering sign for an infinite amount of time. I tried creating a support ticket for this but the support section won't let me log in. Hence I am posting about this issue over here. I hope someone would be able to help me with this.

I have tried using different browsers and disabling my extensions but nothing works. I have also tried making a different account it doesn't work either.

Any help would be appreciated.

[JayGolf]

Hi @nikhilbaraswal ,

Are you trying this through a VPN or a corporate network? Are you able to test from a hotspot or home network to see if that works? 

[nosala]

Did you get the solution to the problem ?

[kiwi]

Hi @nosala ,

Are you experiencing similar problems ?
Could you add more info on what courses you're trying to access ? Also have you tested what @JayGolf  mentioned earlier ? 

Worst case you can reach out to the learning platform beacon@paloaltonetworks.com

Kind regards,

-Kim.

[nosala]

I am trying to access the PCNSA  under the next generation firewall's subtopic  " Connection to management network". Yes I have tried what has been listed above by "JayGolf" . Let me get to beacon@paloaltonetworks.com and see if they can help .Thank you for the reply.

[WilsonSwee]

I'm encountering the same problem.  I get the following errors. I didn't have this issue a few months ago, but encountered this today.

[nosala]

can you try sign into the course in the incognito mode  ?

[bhealyesf17]

I'm having the exact same issue trying to load the very first course (courseid-643007).

I've tried on three different connections, two different machines and three different browsers, including incognito mode. 

Did you ever get a solution?

[WilsonSwee]

I used Chrome Incognito, and it works. Really weird though...., but finally got back my access.