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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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How long do URL override codes last?

If I setup a policy using a URL filtering profile that uses override for at least one or more categories, once the user enters the override code, what are the exact rules that then apply?For example if I set "shareware and freeware" to "override" and someone goes to www.cnet.com and enters the code, at what point does that override expire?Whilst...

Long term log retention and analysis?

We're currently utilizing Panorama sitting on 2TB of SAN-attached disk to retain as many logs as possible. However, even with 2TB of disk, we're not able to reach our stated policy goal of retaining six months of logging data (we log an awful lot of data).I've looked into the scheduled log export facilities available on the 4020s, but it looks l...

jwherbert by • Not applicable
  • 3450 Views
  • 1 replies
  • 0 Likes

How to set up basic OSPF

Hey all,I am fairly new to the PAN world and completely new to dynamic routing. I was wondering if anyone would be able to point me to a decent guide/walkthrough of setting up OSPF. So that you have an idea of what I am working with, my basic setup is below.We have 5 sites total, each has a connection to the internet and a private MPLS network...

sahinck by • Not applicable
  • 3119 Views
  • 1 replies
  • 0 Likes

Issue in reading groups with PAN agent 3.1

Hello,I Found this log entry in the PAN-agent 3.1 :2010 04 01 11:47:44, Cannot open group_memebers.txt file, casue is 5!2010 04 01 11:47:44, Backup Group Members fails!2010 04 01 11:47:44, Group change flag is set.I looked for the file mentioned in the PAN-agent installation directory, but i have'nt found it.What can be the issue, and is it dang...

asia by • L3 Networker
  • 2773 Views
  • 2 replies
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Resolved! Expected downtime for a PanOS Update?

I guess this is a YMMV dependent upon the model, but we have a PA-500 running 3.0.6.What do Palo Alto recommend I be running as the stable version please? 3.0.8 or 3.1?Also if I do an upgrade is there a ballpark on the actual downtime (not the total upgrade time)?Thanks in advance.

RSA SecureID on PA 3.1

Any Documentation on setting up the RSA SecureID?Both Admin Guide and CLI Guide have no details.Mostly focus on SSL VPN where we setup the sdconf.rec on the Palo Alto Device via CLI.

blacksan by • L1 Bithead
  • 4611 Views
  • 4 replies
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Delete all "report summary" with wildcard

Hello everyoneConnect with the PA-500 through ssh, and when I run the command "delete report summary predefined report-name file-name" can not delete pdf file reports except one by one, but I'd like to delete all predefined pdf reports with one command. Is there any wilcard?Thank you in advance for your help and informationGood

dklement by • Not applicable
  • 4041 Views
  • 3 replies
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Resolved! 3.0.8 released after 3.1

I noticed version 3.0.8 of the software was released a week after version 3.1. Does that mean that the issues resolved in 3.0.8 still exist in 3.1? I'm running 3.0.6 and I'm not sure which version to upgrade to.

ahopkins by • L2 Linker
  • 2598 Views
  • 1 replies
  • 0 Likes

Blocking action with Virus Threat, but can't find information

Hi,We have a user trying to access a website webinar and they are getting blocked with AV threat name Trojan/Js.Iframe.bgw ID: 259252. The details are as follows.LogTHREATTypevirusReceive Time2010/03/22 14:03:23Generation Time2010/03/22 14:03:17Threat NameTrojan/Js.Iframe.bgwThreat ID259252Directionserver-to-clientFrom ZoneFW_UplinkOutsidTo Zon...

Facebook Application - Picture Upload Issue

Hello,We currently have a policy set to allow specific authenticated users to utilize Facebook - based on the default "Facebook" application objects (4 of them). We have found one aspect of Facebook that does not work - and that is uploading pictures. When you go to the upload section and attempt to select pictures the "attempt" gets an hour g...

MGoodnow by • L4 Transporter
  • 3690 Views
  • 2 replies
  • 0 Likes

PanAgent Service Not Running after 3.1 Upgrade

Hello,I am unable to keep the PanAgent service "running" after upgrading to 3.1. I was warned about the service going back to "local user" after upgrade - and I have gone back and added the previous domain account. The account validates and the service starts - but it will not stay running for more than about a minute. There is nothing showin...

MGoodnow by • L4 Transporter
  • 3901 Views
  • 4 replies
  • 0 Likes

Resolved! About the newest application and threat content

Hello support team,The newest application and threat content release note include the following note :Note: If you have a data filtering profile that uses "ms-ds-smb" or "msn-file-transfer" application, it will need to be removed from the profile before the commit will complete successfully. The system will do this automatically if you open and ...

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