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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! Traffic from GlobalProtect stop working after upgrade from 8.1.11

Hi,I have two PaloAlto 3020 in an active-passive cluster. PanOS 8.1.11 is nstalled on both. Everything works correctly, internal traffic, traffic from GP Client, vpn tunnels. GP clinets connect, sends HIPs, Palo recieves this HIPs, traffic is passing trough according to rules.The problem is that when I updated one cluster node from version 8.1.1...

Resolved! Error message in System logs

We have a PA that is displaying this message every 60 seconds for some reason. "highopaque: DO NOT CHOOSE WMI in ADGMEL03 FOR YOUR USE CASE IF SEE THIS LOG AGAIN" What is it indicating and how to turn it off?

Problems with the support Portal

Hi Team, I need to open a new case from the portal, however pressing the create case button gives me an error and does not allow me to even verify the cases that I have open. Regards,

Error Support Portal.JPG

Aruba clearpass user id issue with Palo Alto

We have ClearPass integrated to Palo Alto. ClearPass sends user-id to the firewall upon successful authentication. Customer is experiencing an issue where the laptop (on wireless) would fail to access Internet at re-authentication. There is another client device that is login with the same user-id. I think the question here is with user-identi...

Resolved! ftps/ftpes

How can I allow an FTPS (FTPES) connection? I assume the PA tracks an FTP connection and understands the related data connection. Does it understand FTPS? If I set a policy for ftp, it fails when it tries to open a data connection.Kim

kjh by • Not applicable
  • 10131 Views
  • 5 replies
  • 0 Likes

9.0.9-h1 for Panorama?

I am looking to upgrade our VM Panorama devices from 9.0.6 to 9.0.9-h1 but whilst I can 9.0.9h1 via Panorama>Device Deployment>Software I cannot see it available under Panorama>Software. Does that mean that it is not available for my device?

StuartS by • L1 Bithead
  • 3157 Views
  • 1 replies
  • 0 Likes

GlobalProtect Pre-Logon setup uses multiple IP addresses

I have setup GlobalProtect with Pre-Logon configuration, but between the "pre-logon" status and "post-logon" status of the same computer I am getting 2 different IP addresses. For example, during pre-logon I get 172.16.4.201, but as soon as a user logs into Windows I get 172.16.4.200. Is there any way to keep the IP address the same between th...

CTW1983 by • L2 Linker
  • 7529 Views
  • 6 replies
  • 1 Likes

Timeout when connecting to Azure

I seem to be having an issue where the microsoft_graph_secapi output nodes aren't succesfully connecting to Azure. I don't know what I could have possibly configured wrongly to cause this.

IsaacKuf_0-1594283370776.png
IsaacKuf by • L0 Member
  • 3638 Views
  • 2 replies
  • 0 Likes

PA-VM deployed in Bluvalt cloud (openstack)

Dears,I'm new in paloalto firewall. We deployed PA-VM in our provider Bluvalt cloud (openstack) and we need to use vpn site to site tunnel with another provider. I will be grateful if anyone can help us to make the settings from the beginning.

UserID 8.02 and Windows 2016 server problem

Hello I know that on this forum few peoples reported that this configuration working (but still isn't supported). I moved config from my old userid server to new one (everything typed from keyboard) but when I try to start UserID I got error: 05/30/17 14:05:00:193[ Info 1213]: New connection 127.0.0.1 : 55295. 05/30/17 14:05:00:209[ Info 1286]...

_slv_ by • L4 Transporter
  • 2887 Views
  • 1 replies
  • 0 Likes

Virus/Win32.WGeneric.akrgog

Hello,I'm getting a Threat Detection - Virus/malware identified by the name "Virus/Win32.WGeneric.akrgog" when a user tries to open a particular PDF file. When looking at the Threat log I can see the PDF file being blocked and identified as a 'Virus.' In the same session, I can also see additional files with the extension .aspx being allowed. I ...

GlobalProtect Internal not getting User-ID

I have internal globalprotect setup on a system, but i don't see any user-ID associated with that system IP. It is configured to save credentials. User-id is configured on zone and interface management profile as well.

raji_toor by • L4 Transporter
  • 19454 Views
  • 9 replies
  • 0 Likes
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