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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Android & iPhone GP VPN is not connecting

Hi, When users are trying to connect from Android & I phone VPN is giving the below error, kindly note some old version of android version is able to connect but latest version of android &iPhone is not able to connect. "The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect"

Global Protect, execute script after connect

The workstation support folks execute a script to map drives upon connect for our GlobalProtect users. That script waits 30 seconds until after connect then includes a reference to lansweeper that performs a task for them. The executable is stored on the domain servers in a shared folderPeriodically, as in maybe 1 in every 250 connects, a user...

Resolved! disable globalprotect app option missing in 10.1.10

Hi Guys think i am going mad... anyways, panorama running 10.1.10-h2. i have some users connecting via gp but they are unable to disable the app. my agent config in my Network\GlobalProtect\Portals\<portal-config>\Agent\<agent-config>\App does not show the option under app config to 'allow user to disable globalprotect' it appears to...

PA_nts by • L4 Transporter
  • 2677 Views
  • 1 replies
  • 0 Likes

Windows Subsystem for Linux 1 Cannot connect to local gpd service.

Hello, I need help getting an issue with GlobalProtect to work on Windows Subsystem for Linux 1 (WSL1). My university is switching to GlobalProtect in the next few months and I need to be able to regularly (daily) connect from off campus to accomplish my work and research. When I install GlobalProtect on the Windows side it shuts off all in...

Agent Client Settings user name match when SAML

I have a SAML setup where I want to match a specific user name to an agent config in the gateway: Gateway -> Agent -> Client settings -> Source User : <username> OS: Any Region/IP address: empty In the SAML authentication profile the username is listed in the Allow List and is authenticated correctly. However, the client errors ...

Anbjorn by • L1 Bithead
  • 4231 Views
  • 4 replies
  • 0 Likes

Resolved! global protect doesn´t connect or loses connection

Hello, since update to PAN-OS 10.2.7-h3 we have problems with the connection, GP connection is lost direct after connection or connection is lost during work. pan_gp_event.log says "Tunnel is down due to socket closed.". Who has an idea how to fix it? It´s a PA220, GP-client version 6.2.2.

kwallath by • L0 Member
  • 2882 Views
  • 1 replies
  • 0 Likes

Global Protect

Hi, We have 9 terminals with android version 12. We install the GlobalProtect all working good but ... How to avoid when restarting the terminal to tap connect in application ? Why doesn't the app do this automatically? I'd like to avoid that.Thanks

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Kraski by • L1 Bithead
  • 2377 Views
  • 4 replies
  • 0 Likes

globalprotect to prisma *.gpcloudservice.com China godaddy cert problem

Hi, i received reports from china users using Prisma globalprotect VPN.. when they are connecting to *.gpcloudservice.com.. it seems that the client is unable to access CRL/OSCP of godaddy, therefore there is a popup alerting unable to check revocation status of cert.. will need to click Yes to proceed/continue.. It create kind of inconvenienc...

GlobalProtect Disconnection

i have a problem with global protect is happening while I'm connected to it and my device tries to read or write from the server, global protect keeps disconnecting and reconnecting again so it closes my connection but at the natural times, it stays connected without any problems. Does someone have an explanation or something I can do to avoid ...

Ezzat44 by • L0 Member
  • 1888 Views
  • 4 replies
  • 0 Likes

Panoram XML API - remove users from Global Protect

I am trying to figure out how to remove users from Global Protect using Panorama API. This is needed for both users connected to Prisma Access and to local firewalls. Logout_mobile_user from Prisma Access: For Prisma Access, I think I know what is needed but I have a question about defining the user for the Gateway and for the Portal. Logou...

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John_J by • L1 Bithead
  • 1872 Views
  • 1 replies
  • 0 Likes

Global Protect not working MacOS with Xfinity

Hello, I have a few users who have MacOS where GP works everywhere else except on their home Xfinity network, including me on my own Mac when I didn't believe them at first. From what I can tell from the small amount of users, it only affects newer Mac's running Ventura or Sonoma. I have tried 2 different versions of GP clients, 5.2.x (Ventura...

IamgROOT by • L0 Member
  • 3410 Views
  • 2 replies
  • 0 Likes

Resolved! GlobalProtect connecting but shows Gateway IP as the username

I am testing pre logon with GlobalProtect and see an odd behavior with the username showing as the Gateway IP on the GlobalProtect client and on the firewall under GlobalProtect>Gateways>Remote Users. Under Monitor>User-ID it also shows the user as the Gateway IP for the data source vpn-client and souce type globalprotect. I have inst...

A valid client certificate is required for authentication - PanOS:9.1.16-h3

Hello Team We recently upgraded to 9.1.16-h3 on Dec 15th and we started having issues with Global Protect where users are not able to authenticate using the certificate. We have checked and made sure that the correct with its private key is present in the User's Personal Cert Store and has the correct "subject" in the certificate as well. We k...

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