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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Resolved! Global Protect users not able to use internet when they move to office from Home

Hi All, We had configured an GP Portal/Gateway on the firewall. The login method configured on GP is Pre-Logon method and we also had enabled "No Direct Access to local network". The Authentication method used is LDAP. Gateway is configured in Full tunnel mode As the user were working from home previously they will be able to access internet onl...

Resolved! Global Protect Transparent Update

Hi All, I've been testing a transparent upgrade from 5.1.8 to 5.2.9. (only handful of clients) We're a windows 10 site, 1909 + So far so good however I have come across a client that refuses to update. the device prompted the update and informed the user of the process, client restarted and reconnected but stayed on 5.1.8. Looking at the PanGPS ...

Clear Global Protect Cached credentials.

Hi, Is there a way to clear cached Global Protect credentials on a Windows 10 machine? The user has put in the wrong username and every time it goes to reconnect it reverts to the old credentials even though the new ones are successful. Client version is 5.2.11. Thanks

need to reconnect

hey all, i'm having an issue whereby when i'm connected to a hotspot the GP connects fine but when switching to a wireless network it fails. my workaround works as below everyday. please let me know which log file you need for this type of issue. 1.connect to hotspot 2.connect GP 3.connect wifi 4. disconnect hotspot my windows patches, carbo...

eugenes by • L0 Member
  • 2310 Views
  • 2 replies
  • 0 Likes

New GP Client Install

I am installing the GP client 5.2.11 on freshly imaged Windows 10 21h2 devices. Once the client is installed the users are not being logged in by SSO. In the logs it says that the SSO credential capture fails. It has worked previously with older GP clients and Windows versions so I cant figure out what has changed. Here is snippet of the GPS...

JMarberg by • L0 Member
  • 3079 Views
  • 2 replies
  • 0 Likes

Third party SSL cert for Global Protect

I have a third party (Network Soluitions SSL cert that expires in 2023 but validation not past July 22nd of 2022. What is the process from start to finish with the cert and on the firewall? I'm assuming I need to have NS reissue another cert with another request and then follow this article but just wanted to confirm these are the steps? http...

Resolved! SAML Azure Settings for Global Protect

Hi, Does anyone know if it is possible to use IP addresses for the Identifier (Entity ID),Reply URL (Assertion Consumer Service URL), and the Sign on URL instead of URLs for Global Protect using Azure for MFA? Thank You, Marc

Resolved! GlobalProtect problem on Mac when menu bar icon is hidden

I just upgraded from an older MacBook Pro to a newer one. The new MacBook has a smaller menu bar, due to a built-in camera that is housed in a "display notch", which hides part of the menu bar. See https://www.macrumors.com/how-to/hide-notch-macbook-pro/The menu bar displays fewer icons, so some icons are simply "hidden". For apps like GlobalPro...

GlobalProtect quarantine

I am in the process of setting up HIP objects and profiles with the end result being a quarantine for devices that do not match for AV software and definitions along with Windows patch levels. I want to be able to automatically quarantine a device to allow it internet only so the user can fix the issue. I then want the device to be allowed back ...

Resolved! GlobalProtect HIP issues

Hello, I am testing out using HIP match for certain traffic but I am running into an issue where traffic continues to be blocked. I can see the HIP information in the log and firewalls has GP Gateway license. Originally tried to use HIP for just Anti-Malware 'Is Installed' and has 'Real Time Protection' and the traffic never passed even thoug...

COlson by • L2 Linker
  • 5111 Views
  • 2 replies
  • 0 Likes

global protect split dns

my global protect client is 5.2.0-81,my firewall is pa-5020,software version is 8.1.23.my global protect did the tunnel split,and dns split. in globla protect portal, Agent->APP, i configure Split-tunnel Option "Both network Traffic and DNS"，Resolve All FQDNs Using DNS Servers Assigned by the Tunnel (Windows Only) "NO"。tunnel splittine do...

linfei by • L0 Member
  • 2669 Views
  • 2 replies
  • 0 Likes

Resolved! Split tunnel specific URL only, not entire site?

Good day folks. I have a situation where I need to split-tunnel a specific URL from a company web site - but not the whole site if I can avoid it. For example https://www.mysite.com/admin - split tunneled to VPN clients. https://www.mysite.com - not split tunneled to VPN clients. The /admin/ URL is access list filtered - I have obviously been ab...

darren_g by • L4 Transporter
  • 3041 Views
  • 2 replies
  • 0 Likes

GlobalProtect appweb3 exhaust Mgmt CPU % due to large amount of users

GlobalProtect Hi Everyone, I experienced issue with GlobalProtect. At the start of the day, appweb3 will spike up abnormally to like 95%. From the traffic logs we noticed a lot different user trying to access GP. However the timing was exact the same for all the users and it stretches across many pages. From KB below I understand that the appw...

Wenwei_Y by • L0 Member
  • 2616 Views
  • 2 replies
  • 0 Likes

GlobalProtect stops responding

After upgrading from 9.1.13-h to 9.1.14 issue was noticed (not sure if it was present earlier) - in about a week/two GlobalProtect stops responding - even portal page is not opening from the browser, so also GP client connection fails. It is not getting to authentication or anything further. Portal IP is responding in general - pings are fine a...

nikoo by • L3 Networker
  • 2294 Views
  • 2 replies
  • 0 Likes

Resolved! Globalprotect 5.2.5 popup message

Hi All, Having just deployed version 5.2.5 when I connect on Globalprotect I get a pop up stating "The network connection is unreliable and GlobalProtect reconnected using an alternate method......". This did not appear before and was not present on 5.2.4. We need version 5.2.5 for O365 split tunneling, there is an issue using 5.2.3 and 5.2.4. I...

a.jones by • L3 Networker
  • 36022 Views
  • 20 replies
  • 2 Likes
  • 1675 Posts
  • 68 Subscriptions
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