GP disconnects in a set up with two ISPs when the primary link is down and users try to connect using the secondary link

Good morning,

in production we have a pair of PA-440 in HA (10.1.5). The firewalls have been configured with double VR as described in this article:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFiCAK

The firewalls are conn

Portals and Gateways General Question

I have two separate portal/gateways on two separate PANs. Call them gp1.acme.com and gp2.acme.com. If I wanted to make the gateway on gp2 be primary for laptops hitting gp1.acme.com portal - what happens at the network level? I presume I add a second

Globalprotect verison 5.2.8 doesnt upgrade on some of the users

Hi Team,

We have currently updated GlobalProtect to 5.2.11 from 5.2.10. While running report we came to know that some users are still on 5.2.8 and client is not getting updated on those devices. Can you please suggest if there an issue with version

What am I doing wrong with Global Protect updates?

GlobalProtect Pre-logon tunnel rename doesn't work as expected

Hi Guys,

We are currently running PanOS8.1.1 have some issues with global protect pre-logon. I have configured pre-logon as per below article.

https://live.paloaltonetworks.com/t5/Configuration-Articles/Basic-GlobalProtect-Configuration-with-Pre-logon

Getting uptime information for a GlobalProtect connection?

Hello,

Is there a way (programmatically) to access current uptime for an active GlobalProtect connection?

I need to warn the users of my program well before (15+min) the connection times out. We are radiologists, and VPN dying in the middle of report

Global Protect Pre-logon does not consistently switch IP pools

We have a client with Global Protect Pre-logon, which assigns different IP pools to the Pre-logon user than to the known client.

Sometimes we see the connection get the Pri-logon IP and then switch to the known client IP, but other times we see it ha

GlobalProtect VPN vs Clientless VPN

Hello Bros,

                Currently, we are using GlobalProtect VPN, which is working great.

and now we are discussing of using the Clientless VPN supported by the PanOS version 10 and later.

Do you recommend using the Clientless VPN over Globalrotect

When attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click login

Hello,

As the title says: when attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click login and it'll work. We leverage DUO authentication as well but it only acts l

Run Diagnostic Tests for these Web Destinations

In watching the video below about global protect troubleshooting, them mentioned a feature "Run Diagnostics Tests for These Web Destinations". Is this test available whether or not you are using Prisma access and Data Lake? We're not using Prisma nor

Global Protect and PIV YubiKeys

OK, so I am not sure how many are using YubiKey as smart card as well as using Global Protect. I would be interested if you have seen any issues using the two together?

Failing to connect to portal for particular user on Windows after upgrade

Hi, I recently started having issues with my account connecting from Windows after an upgrade. The account logs in fine still from MacOS. I've tried multiple Windows machines and all exhibit the same behavior. Creating a new test account worked from

Can't access most of the websites after connecting to globalprotect VPN on Linux

Hi, 

I have installed GlobalProtect_UI_deb-5.2.4.0-14.deb using the command 'sudo dpkg -i GlobalProtect_UI_deb-5.2.4.0-14.deb' on my Ubuntu system. Then I am using 

$ globalprotect

$ launch-ui

connecting to the portal. 

But after connecting to the VPN I