Staged upgrade for GlobalProtect App

Hi

We are trying to stage the GlobalProtect app upgrade

We have the DEFAULT policy for GlobalProtect configured to Disallow upgrade and now we created a Test-Pilot policy with Allow Transparent, select few test users and move the new policy on top of t

Failed to retrieve info for gateway

Hi All,

Im configuring new gateway, when i try to connect to it, I'm able to authenticate using okta, but instantly when i hit the push notification in my phone i get the page cannot be reached in the embedded browser 

looking into logs in pan, i see p

Globalprotect 6.0.1 not working with Windows 8.1

Hello,
we are experiencing an issue with the latest Globalprotect version 6.0.1 and Windows 8.1 computers.
None of our Windows 8.1 computers was successfully upgraded from version 5.2.10, also clean install reports same issues:

(P7812-T7788)Error( 137)

Global Protect Azure MFA SAML FIDO Key

Hi,

I configured Global Protect with Azure MFA (SAML).I have set this up as described here: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008U48CAE

Unfortunately I can´t see the FIDO Key in the Login-mask. The other authenti

RSA SecurID Windows MFA Agent stops working when GlobalProtect is installed

We are trying to implement RSA SecurID MFA across our infrastructure, specifically to lock down VPN, cross zone traffic, and essential network assets. On the Window servers and some of the more sensitive mobile devices (Windows laptops) we are instal