System error, contact system administrator.

GlobalProtect Portal error System error, contact system administrator. PAN-OS 10.2

Recommended config for Globalprotect on Azure active-active LB sandwich architecture?

We are running two active-active VM-300s at Azure using the common firewall architecture reference doc (two Azure standard load balancer sandwich). Now looking to enable Globalprotect gateways and was wondering what best practice would be for external access - use a single address on external Azure load balancers and load balance to VM-300s with...

PanGPS consumes much power when MacBook hibernates

I'm using the GlobalProtect in my MacBook Air. When I close the laptop lid, the MacBook will enter deep sleep state, which consumes very little power. But after I installed the GlobalProtect, the MacBook will consumes a lot of power 5 days after I close my laptop lid. I checked the console, it is PanGPS initiates network connection after 5 days ...

GlobalProtect Users Unable to Reach Intranet Resources Every Hour/2hrs

Hello, We have been experiencing an interesting issue where users that connect via GlobalProtect, will all of a sudden no longer be able to access internal resources after about an hour/2hrs of initially connecting. External resources work absolutely fine during this period. The only way to remedy this is to disconnect GP/refresh the connection....

Global Protect VPN Disconnects Local Network Resources After 4 Hours

Apologies if this is a simple fix / stupid question. We have a group of users who need to use the GP VPN to access certain online resources provided by another company. After about 4 hours with the VPN connected, we lose all access to local network resources i.e. network drives). Only shutting down the VPN will bring them back. Is there a ti...

Importing SSL

Hi, I'm new to importing SSL Wildcard Certificates. I'm trying to import a new ssl wildcard to replace the expired ssl wildcard cert. I was able to import new ssl wildcard cert but the firewall will not allow me to add the new ssl wildcard cert to SSL/TLS profile. The old ssl wildcard cert shows with a SSL/TLS profile.But not the new cert. Do ...

Are there any AUTH CERT vulnerabilities with the Global Protect Client version 5.2.11

How to configure G-Suite SAML authentication for Global Protect

I am trying to set up G-Suite SAML authentication for Global Protect. I followed the directions outlined here to the letter: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008UIjCAM I get the following errors: On Google Chrome, I get this error 403. That’s an error. Error: app_not_configured_for_user In Firefox, I ge...

Windows11 fails to connect to Portal with client certificate authentication enabled

I finally got combined certificate and user/pass/MFA authorization for our always-on VPN clients to multiple firewalls (cert auth to the Portal for valid asset checks and auto-login to trigger internal host detection, user/pass/MFA auth to the Gateway for actually establishing the VPN). Moved ~225 Windows10 clients in 1 swoop with only 1 problem...

x-auth support

I am trying to enable x-auth support on my Global Protect Gateway I configured and under Agent>Tunnel Settings , I do not have the "enable x-auth" option, only "enable IPSEC" IS this a GP licensing issue? I read the doc for that and it doesnt mention x-auth as one of the advanced features. Thanks

Global Protect Azure AD MFA

I've recently setup and succesfully tested a new portal and gateway with Azure AD MFA and the global protect app. Currently i can log into my iphone app and I receive the portal auth, (LDAP) and then get prompted for the Microsoft sign in followed by the MFA (SAML), in my case I'm utilizing the MS authenticator app. All is good with this setup ...