no network connectivity

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Highlighted
L0 Member

no network connectivity

Hi 

i am using globalprotect at home wifi. it was working fine for few days but stopped connecting and gives a message

Connection failed

pls verify your network connection and try again.

 

My internet is working fine. I am able to open all sites

 

when in connect using my Iphone hotspos globalprotect works fine.

 

i am perplexed. some help pls 

Highlighted
L4 Transporter

Hi @GUYONVPN ,

 

Can you please confirm GlobalProtect client version, operating System you are connecting from and provide some log snippet when you connect and see the error here. On GlobalProtect status panel you can go to 'About' option to get version. Logs can be checked on 'Troubleshooting' option.

 

Thanks,

Nehal

Highlighted
L0 Member

thanks for responding..

Global protect version is 5.1.1-12

 

operating system - Windows 10

 

I collected following logs 

 

(T7568)Info ( 501): 04/20/20 23:12:01:704 msgtype = portal
(T7568)Debug(1908): 04/20/20 23:12:01:704 ----portal processing starts----
(T7568)Debug(1930): 04/20/20 23:12:01:704 User profile type is 0(not roaming)
(T7568)Debug(1951): 04/20/20 23:12:01:705 pg, source = 0, old source is 0
(T7568)Debug(1973): 04/20/20 23:12:01:705 pg, preferred gateway not set in message, old prefergateway=:)
(T7568)Debug(2030): 04/20/20 23:12:01:705 CheckUpdate is false.
)(T7568)Debug(2045): 04/20/20 23:12:01:705 portal-certificate-verification is yes
(T7568)Debug(2085): 04/20/20 23:12:01:705 No saml-load-cache tag.
(T7568)Debug(2108): 04/20/20 23:12:01:705 no saml-auth-error tag.
(T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes
(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false
(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___
(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:
(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running...
(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads
(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over
(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit...
(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event.
(T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event.
(T2508)Debug(4830): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event.
(T10612)Debug(4785): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful).
(T2508)Debug(5217): 04/20/20 23:12:01:705 NetworkDiscoverThread: quits.
(T13936)Debug(5788): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: got exit event.
(T2212)Debug(5350): 04/20/20 23:12:01:705 HipReportThread: got exit event.
(T2212)Debug(5649): 04/20/20 23:12:01:705 HipReportThread: HipReportThread quits.
(T13936)Debug(5803): 04/20/20 23:12:01:705 NetworkConnectionMonitorThread: quits.
(T7568)Debug(6038): 04/20/20 23:12:01:819 threads are gracefully stopped, counter=599.
(T7568)Debug(6051): 04/20/20 23:12:01:819 Double check all threads.
(T7568)Debug(6097): 04/20/20 23:12:01:819 To reset thread quit event.
(T13952)Debug( 242): 04/20/20 23:12:01:819 HipCheckThread: got thread exit event.
(T6548)Debug( 418): 04/20/20 23:12:01:819 HipMonitor gets quit event.
(T6548)Debug( 435): 04/20/20 23:12:01:819 Unregister -- WscUnRegisterChanges
(T13952)Debug( 287): 04/20/20 23:12:01:821 HipCheckThread: Hip check thread quits.
(T6548)Debug( 763): 04/20/20 23:12:01:837 HipMonitorThread quits.
(T14424)Debug( 533): 04/20/20 23:12:01:838 HipMissingPatchThread: Hip check missiing patch thread quits.
(T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully.
(T7568)Debug(6107): 04/20/20 23:12:01:838 StopThreads ends.
(T7568)Debug(5981): 04/20/20 23:12:01:838 StartThreads starts:
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x6b0 with thread ID 6788
(T7564)Debug(2298): 04/20/20 23:12:01:838 Setting debug level to 5
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7a0 with thread ID 1772
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x674 with thread ID 14632
(T6788)Debug(4278): 04/20/20 23:12:01:838 NotificationTimerThread: notification timer thread starts.
(T6788)Debug(4428): 04/20/20 23:12:01:838 NotificationTimerThread: wait (-1 ms) for notification timer event.
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x650 with thread ID 14636
(T1772)Debug(4474): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: captive portal detection thread starts.
(T1772)Debug(4628): 04/20/20 23:12:01:838 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x5b8 with thread ID 7656
(T14632)Debug(4795): 04/20/20 23:12:01:838 NetworkDiscoverThread: network discover thread starts.
(T14632)Debug(4820): 04/20/20 23:12:01:838 NetworkDiscoverThread: wait for network discover event.
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x760 with thread ID 9048
(T14636)Debug(5309): 04/20/20 23:12:01:838 HipReportThread: HipReportThread starts up.
(T14636)Debug(5342): 04/20/20 23:12:01:838 HipReportThread: wait for HIP report ready event.
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7c8 with thread ID 2940
(T7656)Debug(5657): 04/20/20 23:12:01:838 NetworkConnectionMonitorThread: network connection monitor thread starts.
(T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x7dc with thread ID 14788
(T9048)Debug( 167): 04/20/20 23:12:01:838 Start HipCheckThread
(T9048)Debug( 210): 04/20/20 23:12:01:838 HipCheckThread started...
(T9048)Debug( 216): 04/20/20 23:12:01:838 HipCheckThread: wait for hip check event for 3600000 ms);
(T2940)Debug( 176): 04/20/20 23:12:01:838 Start HipMissingPatchThread
(T2940)Debug( 409): 04/20/20 23:12:01:838 HipMissingPatchThread started...
(T2940)Debug( 442): 04/20/20 23:12:01:838 HipMissingPatchThread: now is 1587404521, last hip check is 1587401906, hip check interval is 3600000
(T2940)Debug( 447): 04/20/20 23:12:01:838 HipMissingPatchThread: wait 985000 ms
(T14788)Debug( 186): 04/20/20 23:12:01:838 Start HipMonitorThread
(T14788)Info ( 759): 04/20/20 23:12:01:838 HipMonitorThread starts
(T7568)Debug(2278): 04/20/20 23:12:01:838 No user, using SSO
(T7568)Debug(9709): 04/20/20 23:12:01:838 Saved password is empty.
(T7568)Debug(2338): 04/20/20 23:12:01:838 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\
(T7568)Debug(2404): 04/20/20 23:12:01:838 use proxy is 0
(T7568)Debug(2462): 04/20/20 23:12:01:838 Pre-logon-then-on-demand value is no
(T7568)Debug(1469): 04/20/20 23:12:01:838 SSO starts.
(T7568)Info (1498): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found.
(T7568)Debug(1509): 04/20/20 23:12:01:838 SSO GetSsoCredential starts.
(T7568)Info (1539): 04/20/20 23:12:01:838 SSO ----- PanCredGet failed with error Element not found.

(T7568)Debug(9726): 04/20/20 23:12:01:838 SSO password is empty
(T7568)Debug(2568): 04/20/20 23:12:01:838 Empty username
(T7568)Debug(2600): 04/20/20 23:12:01:838 m_preUsername ___empty_username___
(T7568)Debug(9686): 04/20/20 23:12:01:838 Password is empty.
(T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName
(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___
(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no
(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration...
(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI
(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event.
(T7568)Debug(12160): 04/20/20 23:12:01:867 Portal's ipv4 address 203.27.235.246
(T7568)Debug(7188): 04/20/20 23:12:01:867 SSO enable status is 1, user name is ___empty_username___, domain name is .
(T7568)Debug(2131): 04/20/20 23:12:01:867 open http session. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit)
(T7568)Debug( 456): 04/20/20 23:12:01:878 winhttp SetSecureProtocol, hSession=f14f6310, bAllProtocol=0, gbFips=0
(T7568)Debug(1604): 04/20/20 23:12:01:878 SetProxyForHost(https://gpvpn.icicibank.com/ timeout:5 AutoDetect:0 url: proxy: bypass: proxystr:
(T7568)Debug(6185): 04/20/20 23:12:01:878 ----Portal Pre-login starts----
(T7568)Debug(4508): 04/20/20 23:12:01:878 TriggerCaptivePortalDetection() return due to captive portal detection is in progress (0) or PreLogin is Done (1)
(T7568)Debug( 550): 04/20/20 23:12:01:888 Network is reachable
(T7568)Debug(6211): 04/20/20 23:12:01:889 Pre-login...,verifyportalcert=yes
(T7568)Debug(10107): 04/20/20 23:12:01:889 Check cert of server 203.27.235.246
(T7568)Debug( 777): 04/20/20 23:12:01:898 SSL connecting to 203.27.235.246
(T7568)Debug( 550): 04/20/20 23:12:01:905 Network is reachable
(T7568)Debug( 101): 04/20/20 23:12:06:979 connect failed with 5 seconds timeout.
(T7568)Debug( 599): 04/20/20 23:12:06:980 Failed to connect to 203.27.235.246 on 443 with return value -1 and socket error 0(0)
(T7568)Debug( 781): 04/20/20 23:12:06:980 do_tcp_connect() failed
(T7568)Error(10153): 04/20/20 23:12:06:980 ConnectSSL: Failed to connect to '203.27.235.246:443'. Disconnect ssl.
(T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246
(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result
(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160
(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=
(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request
(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3
(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is
(null)
(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0).
(T7568)Debug(7385): 04/20/20 23:12:15:167 Failed to get portal config from portal gpvpn.icicibank.com.
(T7568)Debug(7416): 04/20/20 23:12:15:167 Try to restore last portal config from file.
(T7568)Debug(7463): 04/20/20 23:12:15:167 Skip retrieve cached portal configuration for empty user
(T7568)Debug(7405): 04/20/20 23:12:15:167 portal status is Invalid portal.
(T7568)Debug(6140): 04/20/20 23:12:15:167 --Set state to Disconnected
(T7568)Debug(1006): 04/20/20 23:12:15:168 Display hip report V4 on the UI
(T7564)Debug(2298): 04/20/20 23:12:15:169 Setting debug level to 5
(T7568)Debug(1399): 04/20/20 23:12:15:171 Send response to client for request portal
(T7568)Info ( 501): 04/20/20 23:12:15:714 msgtype = portal
(T7568)Debug(1908): 04/20/20 23:12:15:714 ----portal processing starts----
(T7568)Debug(1930): 04/20/20 23:12:15:714 User profile type is 0(not roaming)
(T7568)Debug(1951): 04/20/20 23:12:15:715 pg, source = 0, old source is 0
(T7568)Debug(1973): 04/20/20 23:12:15:715 pg, preferred gateway not set in message, old prefergateway=:)
(T7568)Debug(2030): 04/20/20 23:12:15:715 CheckUpdate is false.
)(T7568)Debug(2045): 04/20/20 23:12:15:715 portal-certificate-verification is yes
(T7568)Debug(2085): 04/20/20 23:12:15:715 No saml-load-cache tag.
(T7568)Debug(2108): 04/20/20 23:12:15:715 no saml-auth-error tag.
(T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes
(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false
(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___
(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:
(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running...
(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads
(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over
(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit...
(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event.
(T7656)Debug(5788): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: got exit event.
(T14636)Debug(5350): 04/20/20 23:12:15:715 HipReportThread: got exit event.
(T14632)Debug(4830): 04/20/20 23:12:15:715 NetworkDiscoverThread: got exit event.
(T1772)Debug(4631): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: got exit event.
(T14632)Debug(5217): 04/20/20 23:12:15:715 NetworkDiscoverThread: quits.
(T7656)Debug(5803): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits.
(T14636)Debug(5649): 04/20/20 23:12:15:715 HipReportThread: HipReportThread quits.
(T1772)Debug(4785): 04/20/20 23:12:15:715 CaptivePortalDetectionThread: captive portal detection thread exit status is (successful).
(T7568)Debug(6038): 04/20/20 23:12:15:830 threads are gracefully stopped, counter=599.
(T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads.
(T7568)Debug(6097): 04/20/20 23:12:15:830 To reset thread quit event.
(T14788)Debug( 418): 04/20/20 23:12:15:830 HipMonitor gets quit event.
(T9048)Debug( 242): 04/20/20 23:12:15:830 HipCheckThread: got thread exit event.
(T14788)Debug( 435): 04/20/20 23:12:15:830 Unregister -- WscUnRegisterChanges
(T14788)Debug( 763): 04/20/20 23:12:15:846 HipMonitorThread quits.
(T9048)Debug( 287): 04/20/20 23:12:15:849 HipCheckThread: Hip check thread quits.
(T2940)Debug( 533): 04/20/20 23:12:15:859 HipMissingPatchThread: Hip check missiing patch thread quits.
(T7568)Debug( 132): 04/20/20 23:12:15:859 All hip collect threads quit gracefully.
(T7568)Debug(6107): 04/20/20 23:12:15:860 StopThreads ends.
(T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:
(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5
(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280
(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016
(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056
(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts.
(T11280)Debug(4278): 04/20/20 23:12:15:860 NotificationTimerThread: notification timer thread starts.
(T13016)Debug(4628): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event.
(T10056)Debug(4795): 04/20/20 23:12:15:860 NetworkDiscoverThread: network discover thread starts.
(T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event.
(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x658 with thread ID 12060
(T12060)Debug(5309): 04/20/20 23:12:15:861 HipReportThread: HipReportThread starts up.
(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x760 with thread ID 7412
(T12060)Debug(5342): 04/20/20 23:12:15:861 HipReportThread: wait for HIP report ready event.
(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936
(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts.
(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440
(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread
(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796
(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started...
(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);
(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread
(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started...
(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000
(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms
(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread
(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts
(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO
(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty.
(T7568)Debug(2338): 04/20/20 23:12:15:861 Portal gpvpn.icicibank.com, user , logonDomain ICICIBANKLTD, saved user , path C:\Users\120687\AppData\Local\Palo Alto Networks\GlobalProtect\
(T7568)Debug(2404): 04/20/20 23:12:15:862 use proxy is 0
(T7568)Debug(2462): 04/20/20 23:12:15:862 Pre-logon-then-on-demand value is no
(T7568)Debug(1469): 04/20/20 23:12:15:862 SSO starts.
(T7568)Info (1498): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found.
(T7568)Debug(1509): 04/20/20 23:12:15:862 SSO GetSsoCredential starts.
(T7568)Info (1539): 04/20/20 23:12:15:862 SSO ----- PanCredGet failed with error Element not found.

(T7568)Debug(9726): 04/20/20 23:12:15:862 SSO password is empty
(T7568)Debug(2568): 04/20/20 23:12:15:862 Empty username
(T7568)Debug(2600): 04/20/20 23:12:15:862 m_preUsername ___empty_username___
(T7568)Debug(9686): 04/20/20 23:12:15:862 Password is empty.
(T7568)Debug(7091): 04/20/20 23:12:15:862 Empty user for GetCachedPortalCfgOldNewFileName
(T7568)Debug(2621): 04/20/20 23:12:15:862 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___
(T7568)Info (2650): 04/20/20 23:12:15:862 Received retrieve cache only portal message
(T7568)Debug(2728): 04/20/20 23:12:15:862 Skip retrieve cached portal configuration for empty user
(T7568)Debug(6140): 04/20/20 23:12:15:862 --Set state to Disconnected
(T7568)Debug(1006): 04/20/20 23:12:15:863 Display hip report V4 on the UI
(T7568)Debug(2738): 04/20/20 23:12:15:864 Send failure response for cache only portal message
(T7564)Debug(2298): 04/20/20 23:12:15:865 Setting debug level to 5
(T13796)Debug( 413): 04/20/20 23:12:15:865 HipMonitorThread wait for exit event.
(T7568)Debug(1399): 04/20/20 23:12:15:866 Send response to client for request portal

 

Tags (1)
Highlighted
L2 Linker

We had this issue as well recently. We are using the 5.1-13 client. Two different WIN 10 users on both Pro and Enterprise. I suspect some recent change on Win 10 is interacting with GP, and not allowing the stack to connect. Even when the user has admin rights uninstall/reinstall did not fix unless done by the Administrator account. Where this is an issue is because we don’t give local administrator account access to users. So the admininstrator login doesn’t work for remote support. 

 

After some testing I use this workaround which seems to solve the problem for the impacted remote user:

  • Uninstall the 5.1 client
  • Reactivate or otherwise deploy the 4.1 client and install - this does not have the dependency on local admin to set portal and credentials.
  • Re-activate the 5.1 client and allow it to auto-update when the user logs on to the firewall

The client is now open for the user to login and set the credentials.

 

As the remote users are isolated mostly this is less a short term issue. As this just started affecting us it seems to be related to recent Win 10 updates. I had this happen on a new install and existing install, both pro and enterprise editions

Highlighted
L4 Transporter

We had problems with 5.1.1 that seemed to be tied to doing an update from 5.0.x.  When we fully uninstalled the old client, and then installed the 5.1 client, it seemed to work better.  There are also a few bugs related to connections in 5.1.1 which were addressed in 5.1.3.  (see https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-i...).  I'd try uninstalling 5.1.1 and doing a fresh install of 5.1.3.

Highlighted
L3 Networker

Please open a TAC case if you haven't already.

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