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Prisma Access Discussions
Prisma Access secures access to the cloud for branch offices and mobile users anywhere in the world with a scalable, cloud-native architecture that will soon be managed via a new streamlined cloud management UI.
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Prisma Access Discussions
Prisma Access secures access to the cloud for branch offices and mobile users anywhere in the world with a scalable, cloud-native architecture that will soon be managed via a new streamlined cloud management UI.
About Prisma Access Discussions
Prisma Access secures access to the cloud for branch offices and mobile users anywhere in the world with a scalable, cloud-native architecture that will soon be managed via a new streamlined cloud management UI.

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Welcome to the Prisma Access Discussions!

To make this forum valuable and enjoyable for everyone, please review the following guidelines before participating: Rules and Best Practices Be Respectful: Treat fellow community members with professionalism and courtesy. Constructive discussions are encouraged; disrespectful or inflammatory comments are not. Stay On-Topic: This board is d...

JayGolf by • Community Team Member
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Prisma Access 3.2, Global Protect Internal Host Detection using Azure SAML MFA.

Hi,I am trying to setup internal host detection for Global Protect within Prisma Access 3.2. Global Protect authentication is using SAML with MFA. Due to the Portal requiring login before internal host detection can take place, how do I stop the MFA prompt being presented with I am joining my device to the corporate network?I have this worki...

Brodie_D by • L0 Member
  • 6614 Views
  • 6 replies
  • 0 Likes

GlobalProtect on Mac does not retry after network connection unreachable.

We are deploying Prisma Access on both mac and windows computers. On the Mac computers, when the computer boots and the network is not initialized yet, we get the error: "The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect." Which is understandable. The issue is when the computer ...

Traffic Steering Logs

Hi Team, We are managing Prisma SASE from Panorama. We have traffic steering in place for few of the URL categories. May i know how can we check the logs and confirm the URL is taking the Traffic Steering policy or not? I dont see any options to check the logs in Monitor Tab.

Prisma Access connectivity to Azure VWAN (Service connection Secondary WAN link)

Hi all, as part of a prisma access deployment, we need to build service connection links between prisma access and Azure (via the azure virtual WAN service). We'd like to activate redundancy in the service connection links, and enable a function called: "WAN secondary SC Link" (passive service connection link) to configure service connections ...

BArcelin by • L0 Member
  • 3318 Views
  • 2 replies
  • 0 Likes

Accepting Egress Allocated IP Whitelists on Strata Cloud Manager

Accepting Egress Allocated IP Whitelists on your Prisma Access Mobile-User infrastructure. When upgrades happen on the backend of your Prisma Access Infrastructure there is an automation flag that requires the customer to "accept" the egress IP whitelists for the configured regions that are used for thier SaaS applications. To make sure the...

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nayubi by • L1 Bithead
  • 3796 Views
  • 1 replies
  • 5 Likes

Having to reboot Mac to access VPN

We are seeing a rash of Macs users that have to reboot their machines to get Global Protect to function after it just stops working. in the logs I am seeing lots of repeating messages such as this 65): getaddrinfo of [inet_ntoa error] failed with error 8, nodename nor servname provided, or not knownP1918-T15883 08/09/2021 17:50:08:105 Dump ( 97...

Ian_bell by • L0 Member
  • 5137 Views
  • 4 replies
  • 0 Likes

Resolved! Strata Cloud Manager Scheduled Report

Hello all, I started a scheduled daily PrismaAccessUsage report in Strata Cloud manager (Prisma Access) a couple years ago. I created a new one but how do I delete/stop the old report that is now going to a Decomm'd email address? Thanks

jsnowden by • L1 Bithead
  • 3286 Views
  • 3 replies
  • 0 Likes

Regional Blocking Prisma Access Gateways

Is anyone aware of a way to block access to Prisma Access portal/gateways? We are moving to Prisma Access for VPN access from on-prem. We block all regions to our on prem GP portal VPN via a security policy and allow access to a region as someone travels. Is there a similar option for Prisma access?

whinkle by • L0 Member
  • 1853 Views
  • 1 replies
  • 0 Likes

agent-user-override-key bad encryption or wrong masterkey after updating Panorama Master Key

Mainly creating this to share the resolution as there doesn't seem to be anything publicly available on this topic. After updating the master key on all of our devices using the below guide I was no longer able to push changes from Panorama to the Prisma Access Mobile Users - GlobalProtect group. Luckily I was able to take a glance at the conf...

Google Calendar ANd Global Protect Prisma access

We do not run Prisma access Global Protect at our headquarters since we wish employees to access on net resources. When Users are remote and Prisma access Global Protect is operational our users are forced to use Global protect or else they are blocked from Google resources such as gmail calendar and Google Apps. All seem to work fine except...

Unable to get Internet After installing Global protect Prisma Access

Hi Team, I raised and eval trail license for practice Prisma access i go through with the tech docs i configure subnet infra and also i configure the global protect installed it on my machine 6.2.x connected successfully with local user. Now i tried to get internet access it showcased this site cant be reach i created security policy as well. ...

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