I don't have problems with connectivity when browsing the Internet and not connected to the vpn.
Can anyone suggest how to solve this?
MacOS Catalina 10.15.3
GlobalProtect VPN client 5.0.8-4
Hi @ClintP ,
Is your GP configured to perform a HIP check ?
A HIP check happens periodically and ensures that remote hosts connecting to the company network are adequately maintained and adhere with the security standards before they are allowed access. This periodical check could impact performance.
Have you checked the processes on your system at the time the issue occurs ? Maybe some process is hogging all the resources ?
Is there an easy way to tell if GP has triggered a HIP check? Maybe logs?
I have not noticed a process hog when experiencing the network issue. Other than network connection issues, the system is responding normally. Actually, just after typing this response, the issue occurred. I checked the Activity Monitor and sorted by "%CPU" descending. Guess what, PanGPS was at the top at 100%. When I disconnect/reconnect the vpn and pings return to normal levels, PanGPS is around 1 - 3%.
Hi @ClintP ,
Yes, please check the client logs :
My guess would be HIP checks are happening.
Your IT team can customize these checks but I won't recommend disabling them entirely.
See if they can finetune the settings so it doesn't use up all your device resources. If that doesn't work I'd advise to reach out to PAN support to have this investigated more thoroughly.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!