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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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handle (username) change?

How do I change my "handle" (username shown top right of the page, aka profile name)? I believe the profile was auto-registered via CSP / SSO. Don't see an option to update it on my own. I do have another personal profile and don't want to merge them. The change is privacy-related. Thanks!

Replacement of RMA

We received the replacement firewall against RMA 03878548 and would like to hand over the old firewall device. Could you please confirm: Whether the old device needs to be returned. Return shipping address and contact details. Any shipping label or AWB that needs to be used. Whether any accessories (power supplies, rails, etc.) should be return...

Resolved! EOS devices and License Relationship. (PA-220)

Hi, I am worried about PA-220 EOS. I have PA-220 and bought 5 licenses. (Threat Prevention, GlobalProtect Gateway, PAN-DB URL Filtering, WildFire License, Premium Partner Support) As described in the link below, our device is EOS. But not EOL. https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-...

tsenturk by • L0 Member
  • 3622 Views
  • 2 replies
  • 0 Likes

I can't perform a dynamic update on the PA-460

Hi,When I ran “Device > Dynamic Updates > Check Now” on the PA-460, the following error was displayed.Failed to check Content upgrade information due to an invalid SSL peer certificate or SSH remote key. Please check network connectivity and try again. Failed to check IoT upgrade information due to an invalid SSL peer certificate or SSH re...

Captive portal reauth

Im using captive portal in Palo Alto and each 3-4 hours i receive this: I need to reauth. Why is happening this? any timeout o cookie? where should i check?

Captura de pantalla 2026-07-02 132032.jpg
BigPalo by • L4 Transporter
  • 78 Views
  • 2 replies
  • 0 Likes

Urgent need of help trying to reach tech support without a case #

I have a PA-820 but I can't create a ticket because I can't get past the account activation. I'm stuck in a loop because my device serial number doesn't match my customer ID for some reason. Our workforce is without network due to this device and I can't get past the internet to get actual help. How can I talk to a human at Palo Alto to get ...

SIEM posting Botnets , but Firewall do not

We are currently experiencing a situation in which we are receiving requests to our public segment pool. According to a syslog that Palo Alto sends to our SIEM, many of these IP addresses are part of a botnet. However, when we checked Palo Alto, we did not see this information in the traffic log. The SIEM/Sentinel is enriching logs received ...

F.Pinar by • L3 Networker
  • 308 Views
  • 2 replies
  • 0 Likes

Resolved! SNMP OID to monitor subinterfaces?

Hi AllWe are currently trying to monitor Layer 3 sub-interface bandwidth via SNMP. I've been checking the enterprise MIBs for palo alto, and there doesnt seem to be any such OID. Does anyone have an idea what OID to use, if even possible, to monitor a subinterface, for example, ethernet1/12.12?Many Thanks All!RegardsDavid Vassallo

dvas0004 by • Not applicable
  • 5639 Views
  • 7 replies
  • 0 Likes

MAC and captive portal

Hi, Im having an issue with Macbooks. We have a captive portal that uses SAML authentication. If we open Chrome, the captive portal appears and the authentication completes successfully, but no other applications work besides Chrome. Additionally, if we use any other browser, such as Safari, the captive portal does not appear at all. Any ide...

BigPalo by • L4 Transporter
  • 362 Views
  • 3 replies
  • 0 Likes

PA-VM KVM 10.2.5 Trial Setup Issues

Hi community, I'm trying to set up a PA-VM KVM lab in GNS3 on a native Ubuntu 26.04 host and running into an issue, Hoping someone with GNS3 + KVM experience can point me in the right direction. --- ENVIRONMENT- Host: Ubuntu 26.04 LTS bare metal (dual-boot, not a VM)- QEMU version: 10.2.1 (Debian 1:10.2.1+ds-1ubuntu3.1)- GNS3 version: 2.2.59- KV...

IBM registry via PaloAlto authentication fails

Hi, Here's a polished rewrite: Just wondering if anyone has come across an IBM Container Registry authentication issue where the registry traffic is routed through PaloAlto Akamai geo-location edge servers (for example, cp.icr.io). I experienced intermittent authentication failures where the login process would hang and never complete. After s...

Override url ocsp and responder ocsp global protect VPN

Hi everyone, present, i have VPN global protec Authentication two factor with certificate and radius, by interface management The current setup is as follows: The Palo Alto firewall acts as both the gateway and the OCSP responder. The OCSP responder is configured to use the management IP address, and the OCSP Override URL also points to the ma...

HAINVH by • L1 Bithead
  • 271 Views
  • 3 replies
  • 0 Likes
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