Global Protect API to generate ticket

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Global Protect API to generate ticket

L2 Linker

Anyone had any luck with the following API call.

 

Trying to make front end for the helpdesk to be able to generate tickets to disable global protect if needed.

 

api/?type=op&cmd=<request><global-protect-portal><ticket><request></request></ticket></global-protect-portal></request>&key=APIKEY

 

I keep getting the following response

<response status="error">

<msg>

<line>

op command for client sslvpn timed out as client is not available

</line>

</msg>

</response>

 

Any help would be appreciated.

 

Thank you,

 

-Dustin

1 REPLY 1

L0 Member

This was a goal for us as well, creating a utility that our help desk could use without having to have knowledge of or login via the Panorama interface.  Here are the steps we took to achieve this:

 

  1. Panorama > Admin Roles - Created an Admin Role with the following permissions
    1. WebUI permissions - ONLY Network > GlobalProtect > Portals
    2. XML API - ONLY Operational Requests
  2. Panorama > Administrators - Created an Administrator account for the tool to use
  3. Generated an API key using said account

In the script the following API call worked to generate a ticket:

 

api/?type=op&cmd=<request><global-protect-portal><ticket><duration>durationInMinutes</duration><portal>portalName</portal><request>0000-0000</request></ticket></global-protect-portal></request>&key=apiKey

 

Hope that helps!

  • 3827 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!