Add a new field in Jira XSOAR

[Himangi]

Hi All,

I have integrated Jira in XSOAR, while editing a Jira issue I can see following fields:

I want to update resolution field of Jira from XSOAR. I tried using {"fields":{"resolution":{"value": "SIEM - Benign Positive"}}} in issuejson under jira-edit-issue.

Can anyone please assist how can I achieve this.

Thank You.

[jfernandes1 · Accepted solution]

Hi @Himangi, I think for the resolution field it needs to be "name" not "value". Refer - https://community.atlassian.com/t5/Jira-Core-Server-questions/How-to-set-jira-resolution-state/qaq-p...

If this does not work, I would suggest talking to the Jira admin and trying the API call via cURL or Postman first. As the above article suggests, in some cases you might need to transition the Jira ticket to update the resolution.

[Himangi]

Hi @jfernandes1 

I want the Resolution field in XSOAR like other fields are there for example issueid, summary, etc.
Can you assist how this can be done..

[jfernandes1]

Hi @Himangi, Please note that "issueid" and "summary" are not fields, they are parameters to the "jira-edit-issue" command. If you need a new parameter for resolution, you will need to modify the integration code on your server and add the new parameter to the command. 

You can create a custom field for resolution in XSOAR and add it mappers and layouts. But this will NOT change the parameters in the "jira-edit-issue" command.

Also as per you original question, did the solution work? If so, please mark it as the accepted solution. It helps the community and us. Thanks.