PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

[MohamedAbbas]

Hello Team  , after installing PA Expedition release VM 1.1.91.1 , i have faced an issue related to internal checks ( Verify the PanOrders agent is running to accept background jobs ) , both start/restart button didnt work , do you have any opinion to fix this please , 

in addition to , im trying to add devices , please retreive configuration function status is downloading but there is no real files to download , as i think its related to PANorder agent primary issue

Thanks for your feedback and support 

@ links to members

[lychiang · Accepted solution]

First to stop the services:

$sudo service mysql stop

$sudo service rabbitmq-server stop

To create a sepearte folder , you use "mkdir" command , for example :

cd /var/lib/

sudo mkdir /temp

sudo mv /var/lib/rabbitmq/* /var/lib/temp

Then 

sudo service mysql start

sudo service rabbitmq-server start

[lychiang]

@MohamedAbbas Try to reboot the VM and check if there is any error logs in /tmp/panReadOrders.log

[MohamedAbbas]

rebooted , but i didn't see any log issues appear 

any other opinion please ?

[lychiang]

Please check the rabbitmq status by following below article:

https://live.paloaltonetworks.com/t5/expedition-discussions/rabbitmq-not-properly-starting-failing/t...

[MohamedAbbas]

Yes , that right issue appear for rabbitmq-server status >>have failed to start RabbitMQ Messaging server 

but after stop the services >> Could you please clarify more details info for this step please ,, how can >>>A separate folder was created and we moved the files from ( var/lib/rabbitmq/ ) into that temporary folder after the service was stopped.>>>

[MohamedAbbas]

after run >> sudo service rabbitmq-server start

an issue appear as below :

Job for Rabbitmq-server.service failed becuase the control process exited with error code , see system status rabbitmq-server.service and journalctl -xe for details 

[lychiang]

Try $sudo service rabbitmq-server stop first , then $sudo service rabbitmq-server start

[MohamedAbbas]

still the same issue appear , rabbitmq didnt work

[lychiang · Accepted solution]

First to stop the services:

$sudo service mysql stop

$sudo service rabbitmq-server stop

To create a sepearte folder , you use "mkdir" command , for example :

cd /var/lib/

sudo mkdir /temp

sudo mv /var/lib/rabbitmq/* /var/lib/temp

Then 

sudo service mysql start

sudo service rabbitmq-server start

[MohamedAbbas]

Thanks alot Solved