General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

...

Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

...

Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

...

Resolved! HA issues since upgrade to 4.1.8

Hi.

I have two 2020's in a HA configuration.

On software 4.1.7, when I modified configurations etc, the synchronisation worked just fine - every change was automatically synched to the passive node on commit.

Now that I've upgraded to 4.1.8, more than h

...

Resolved! Veeam Application-ID

This is probably a question more for Palo Alto networks, but I'm not sure where to submit this question, or request a new app-id. I was wondering if an application profile for Veeam Backup and Recovery will ever be created? I am not seeing anything

...

Manager Interface Protection

I would like to know a way to protect the manager interface because I´m undergoing brute force attack trying to access the “admin” account and I cannot use the permit address IP because I´m over a dynamic IP connection to manager the equipment.

Is th

...

Source user not found

Hi there,

I have a random issue occur whereby one or two of my users seem to loose access to their internet privileges. I check on PA and it shows the traffic but no source user, which is what the rule for their internet access is based on. If we rebo

...

Resolved! Multiple IPs on public facing interface

We have a number of IPs assigned by our ISP. I have been told that I can set incoming NAT rules for the IP addresses even if they are not "assigned" to the public facing interface. Is that accurate?

Thanks,

Bob

Resolved! Symantec NetBackup

I have been searching for an application or applications that cover Symantec NetBackup communications. I have not been able to find anything. Anyone running NetBackup (versions 6.x or 7.x) traffic over a PAN firewall? What applications does the PAN i

...

Rules for one AD group

Hello,

i'm french user of PA 500.

i search for create one rule apply to one AD group.

i have create 1 group in my AD and had one users in this Group.

on my PA settings, in User agent ID, i have had my two Ad controllers. on this controllers, User ID agen

...

Resolved! PAN 200 Rack Mount

Hi all,

I'm planning on purchasing a PAN 200 device very soon for a small site that I'm responsible for. I'd like to know what's in the box with regards to mounting it in a standard 19" rack. I know that there is a separate rack mount kit available fo

...