Custom report emails blank??

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L4 Transporter

Custom report emails blank??

I have 4 custom reports that if I 'run now' they display relevant information.  But once I put them in a group and scheduled them to email/run everynight they come through blank with the message 'There is no PA-report-01 report on Sunday, Mar 18.'    Under 'Report Groups' I had them selected under 'Custom Report' but changed to them 'Log view'  but not sure if that was the problem.  Can someone help me out?   

 

 

 

 

 
 
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Community Team Member

Hi @drewdown,

 

With regards to the API question ... check out the following blog I wrote on XML API not too long ago.  It has similar behaviour with logs.  You'll probably need to perform an additional api call with the job-ID embedded (as shown in the blog).

 

https://live.paloaltonetworks.com/t5/Community-Blog/The-Power-of-XML-API/ba-p/202789

 

Hope this helps !

-Kiwi.

 

 

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L4 Transporter

Thanks kiwi!  Once I added the key I was able to pull the report with the right job-id.  Now if someone can just help me get the blank reports fixed via email.  

Highlighted
Community Team Member

Hi @drewdown,

 

As for the email issue ... I'm pretty sure it's caused by the 'Log View' option you selected.

 

I recall from way back that this setting caused issues with table formatting and whatnot when sending out email reports.

Basically, don't use 'Log View' for emailed reports and set it to 'Custom Report'.

 

Cheers !

-Kiwi.

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L4 Transporter

@kiwi

 

It was 'Custom Report' from when I first set it up and they were blank.   I just changed them to 'Log View' today but they won't run until later tonight.  

Highlighted
Community Team Member

Hi @drewdown,

 

I believe that depending on the cycle you selected, custom reports you'll have to wait for a full cycle to get your first report... and everything created before the end of the first cycle will be empty.

 

You might want to check with TAC just to be sure about this though.

 

Cheers !

-Kiwi.

 

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L4 Transporter

@kiwi

 

cycle?  Been running/email these for a week with no change.  Opened a TAC case.

Highlighted
Community Team Member

@drewdown,

 

Yes, meaning that if you configured a 7day report, you'll have to wait 7days before you'll get any info in your emailed custom report.

 

Good luck !

-Kiwi.

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