global protect client

[jdprovine]

Connect option grayed out under status tab on global protect client? Anyone know what the cause is and the fix?

[kiwi · Accepted solution]

Hi,

The connect option is only available in 'on-demand' mode.

Also,  if the user changed the portal information in the agent, the connect option will become inactive.

In that case, navigate to the Settings tab in order to configure and test your connection to the portal and a new configuration is downloaded from the portal.

Kind regards,

-Kim.

[kiwi · Accepted solution]

Hi,

The connect option is only available in 'on-demand' mode.

Also,  if the user changed the portal information in the agent, the connect option will become inactive.

In that case, navigate to the Settings tab in order to configure and test your connection to the portal and a new configuration is downloaded from the portal.

Kind regards,

-Kim.

[jdprovine]

Sorry I did not mean to accept this as the solution it is actually set on demand mode and not working

[kiwi]

Hi provine,

Check the portal connection.  If you haven't downloaded a valid config from the portal then the connect button won't activate.

Cheers,

Kim.

[jdprovine]

Mine is working fine, the helpdesk sent me an email about an install they did. I had never seen it grayed out before so I was trying to figure out what may have gone wrong. As far as I know they are using the same install that I did and this is the first time they have mentioned the connect options not being available. Not sure what you mean by check the portal connections

[kiwi]

Hi provine,

Please check the portal connection as seen in the screenshots below.  

If the new install has never connected to a valid portal then it has never downloaded a valid config file.  

In that case it's normal that you don't have the connect option.  The same is true if you use an invalid portal as seen in the screenshot below :

No portal (or invalid portal) = no connect option

The same client after connecting to a valid portal shows the connect option :

portal connect = Connect option

Note that you can use the debug logs on the Troubleshooting tab to investigate connection issues to portal and/or gateway.

Cheers !

-Kim

[jdprovine]

Great screen shots thanks .Yup its all correct on the client I sent similar screenshots to the helpdesk rep and he said it was all correct. So it looks.