global protect client

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global protect client

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Connect option grayed out under status tab on global protect client? Anyone know what the cause is and the fix?

1 ACCEPTED SOLUTION

Accepted Solutions

Community Team Member

Hi,

 

The connect option is only available in 'on-demand' mode.

 

Also,  if the user changed the portal information in the agent, the connect option will become inactive.

In that case, navigate to the Settings tab in order to configure and test your connection to the portal and a new configuration is downloaded from the portal.

 

Kind regards,

-Kim.

 

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

View solution in original post

6 REPLIES 6

Community Team Member

Hi,

 

The connect option is only available in 'on-demand' mode.

 

Also,  if the user changed the portal information in the agent, the connect option will become inactive.

In that case, navigate to the Settings tab in order to configure and test your connection to the portal and a new configuration is downloaded from the portal.

 

Kind regards,

-Kim.

 

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

Sorry I did not mean to accept this as the solution it is actually set on demand mode and not working

Community Team Member

Hi provine,

 

Check the portal connection.  If you haven't downloaded a valid config from the portal then the connect button won't activate.

 

Cheers,

Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

Mine is working fine, the helpdesk sent me an email about an install they did. I had never seen it grayed out before so I was trying to figure out what may have gone wrong. As far as I know they are using the same install that I did and this is the first time they have mentioned the connect options not being available. Not sure what you mean by check the portal connections

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