10-08-2024 12:38 PM
Hello, I work for a hardware reseller supporting many of your Palo Alto customers. My colleague's and I have our e-mail IDs tied to only one of our (and your) customers accounts. We are finding it difficult at best to open cases and support our other customers when our e-mail IDs have us locked to only one customer account. Can our profiles be altered such that our e-mail login IDs are truly generic and tied back to only our company? And then after logging into the portal, we can select a specific customer account whom we are authorized to work with from a secondary list?
Thanks in advance for any advice on this topic.
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