How does someone get the Palo TAC support line to ANSWER THE PHONE !!!!

I have been on hold now listening to the same hold message over and over for well over 1 hour. 
When will someone answer the phone? This is a complete joke. How do you stay in business??

Cannot create custom region

Running 10.1.6-h3 and in Panorama I go to objects, regions and click add but it won't let me add an IP Address.  We only allow US traffic using a deny policy for anything other than the US and I have a need to add a single IP address in another count

Task Manager taking few minutes to load (Slow)

In my PA3220 there are 16k items in task manager - all jobs and it takes few minutes to load. 

Is there a way to delete it or something?

V11.1.6 h3

stream timeout

Hello Palo Alto World!

We are experiencing a "stream timeout" error when visiting srm.gzhtdq.com.cn (see also stream_timeout.png). When we disable GlobalProtect and do not use the VPN Tunnel, then the website works. I excluded the website from decr

Add Virus exception

Hello,

I want to exclude a file (org.eclipse.equinox.p2.core_2.11.0.v20240210-1628-s2028.jar) from beeing detected as a virus (threat id: 751923402).

But when I add the threat ID unter Objects - Security Profile - Antivirus - ProfileName - Signature

Re-Opening a support case

I have a case that I need to get re-opened when the 'Manage Your Case' tab is not available. I can not open a new case because neither one of my Serial Numbers have licenses attached to them when they should. This was an RMA case that the old device

AnyDesk application is not recognised in Palo Alto version 10.2.17

Hello, team:

The AnyDesk application is not recognised in Palo Alto version 10.2.17; it is classified as SSL and I cannot block it.

Does anyone know if this is a problem with Palo Alto?

I don't have any decryption policies, In my company, we can only

Palo Alto Mgmt IP sent huge traffics to the hawkeye services.

Hi Guys,

I just want to ask. From my T1 firewall, i can see that my Palo Alto Mgmt IP is sending huge traffics to the hawkeye.services-edge.paloaltonetworks.com. You may refer to the attached picture. Is it normal our Palo Alto Mgmt Ip sent a large

Palo Alto User Agent ID Services Failing intermittently

We have 2 User ID agents on 2 different windows servers. Both User-ID agents' services are getting hung up and requiring manual intervention of services being stopped and started after couple of days. The issue has progressively been getting worse as

Migrate model FW to virtualwith panorama for policies (recommended procedure)

Hi,

We have to migrate a standalone PA-820 to a cluster VM500. The config will be the same except few interface changes. Only security policies are deployed from panorama (not template). So what is recommended way to do It?

Which option is better

Trendmicro application identified as "ssl" despite of proper SNI, CN, SAN.

• We have the Trend Micro agent installed on the endpoints, and it is running smoothly. However, the application is still being identified as "ssl", even though the packet captures show the correct SNI value in the Client Hello. In the Server Hello, bo