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Cortex XDR Discussions
Cortex XDR allows you to rapidly detect and respond to threats across your networks, endpoints, and clouds. It assists SOC analysts by allowing them to view ALL the alerts from all PANW products in one place, telling the full story of what actually happened in seconds and allows seamless response.
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Cortex XDR Discussions
Cortex XDR allows you to rapidly detect and respond to threats across your networks, endpoints, and clouds. It assists SOC analysts by allowing them to view ALL the alerts from all PANW products in one place, telling the full story of what actually happened in seconds and allows seamless response.
About Cortex XDR Discussions

Cortex XDR allows you to rapidly detect and respond to threats across your networks, endpoints, and clouds. It assists SOC analysts by allowing them to view ALL the alerts from all PANW products in one place, telling the full story of what actually happened in seconds and allows seamless response.

Please note: All postings in LIVEcommunity are visible to other users; please keep your network secure by refraining from posting live IP address’s or domain names here. Contact your Customer Success team for network-specific questions.

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Welcome to the Cortex XDR Discussions!

To make this forum valuable and enjoyable for everyone, please review the following guidelines before participating: Rules and Best Practices Be Respectful: Treat fellow community members with professionalism and courtesy. Constructive discussions are encouraged; disrespectful or inflammatory comments are not. Stay On-Topic: This board is d...

JayGolf by • Community Team Member
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  • 3 Likes

Solution: How To View Cortex XDR Behavioral Threat Protection (BTP) Rules

Hello everyone, We have, many times, received alerts with cryptic names like heuristic.agb.4477 or heuristic.b.346. Imho, creating a support case and waiting for a response is inefficient. Also, expecting us to blindly accept the support engineer response on whether that is a FP or not is not acceptable. Additionally, sometimes, we work with dev...

YAlhazmi by • L1 Bithead
  • 16684 Views
  • 4 replies
  • 8 Likes

'Failed Connections' alerts detected by XDR Analytics

Hello guys ,Cortex flagged a security alert(low severity) related to 'Failed Connections' .Observed these are network connections are initiated by brave browser helper / Firefox helper and these connections are made to private IP's. No malicious files are found after initiating malware scan on the endpoint.why these Firefox/ Brave helpers are c...

XDR Analytics BIOC Alert exclusion

Hello dear community members! how would you exclude this? It is only popping up in one of our houses/domains. Maybe this way? https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/bioc-analytics-specific-exceptions-and-vendor-exceptions/m-p/512786#M2672 BR Rob

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RFeyertag by • L4 Transporter
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  • 1 replies
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Resolved! Bitlocker Volume Status questions

Hello dear community members! What is the difference between the locked symbol with the exklamation mark and without? Bitlocker is turned on through windows directly and not through cortex. Encryption Status = Not Configured. We are a bit confused about the exklamation mark. What is it saying exactly? BR Rob

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RFeyertag by • L4 Transporter
  • 3180 Views
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Support file data protection

Hi, To generate the support file from the endpoint, the zip file is now password protected by an encrypted password. How do we use this feature? As currenlty when we retrieve the support file it does not ask us for a password

[Outdated] Cortex XDR Agent

Hello, Can somebody explain what [Outdated] means in Cortex XDR Agent Installation console? Our team is aware of agent lifecycle/EOL dates, and we're wondering what outdated means and how its related to its actual lifecycle. Thank you

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Getting Error While Onboarding Firewall to the CDL "Customer is not Provisioned in CSP"

Hi Team I am getting an error while onboarding the firewall to the Cortex Data Lake (CDL) Error message: Customer is not Provisioned in CSP PAN-OS version: Later 10.0.1 Tried all the steps as per the firewall onboarding with the CDL (later >10.0.1) Install the device certificate Can some advice what is the reason for the error please.

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Hunting for sliver C2 / is cortex blocking it?

Hello dear community! Has anyone of you some XQL for hunting sliver C2? https://www.microsoft.com/security/blog/2022/08/24/looking-for-the-sliver-lining-hunting-for-emerging-command-and-control-frameworks/ Is Cortex XDR (pro) preventing us? BR Rob

Cyber1985 by • L3 Networker
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Resolved! Uninstall process for disconnected XDR on endpoints

Greetings, I have a client who engaged Unit 42 last year, and had Cortex XDR installed. Now we are trying to uninstall Cortex XDR. Tamper protection is still enabled. We do not have the uninstall password. The endpoints are showing they are not connected to a server. The director of Unit 42 has not answered my emails or phone calls. I cannot o...

Resolved! Traps and Cortex co-existence

Thanks in advance for help We have few Linux Servers and they have Traps 4.x installed , Traps as you know is previous product of Palo and now its replaced with Cortex XDR . We wanted to remove Traps and install Cortex XDR 7.x . We wanted to know if we can install Cortex without removing Traps ? as in case of some issues in installation of Co...

Balaraju by • L2 Linker
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Resolved! Broker VM and connection to the agents visibility

Hello dear community, now I setup everything what I needed to get an agent running with the broker vm. The agent is also connecting through P2P and directly to the server. But where and how can I see, if the communication is ok through the broker vm? BR Rob

RFeyertag by • L4 Transporter
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clipboard functionality

Hi Guys, Bit of a weird one but has anyone experienced issues with office add ins that uses the clipboard functionality? seem to be having intermittent errors with it and it just straight up not working. Tried removing the cortex agent from one or two systems and it seemed to have restored clipboard functionality to the add in, one still did...

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