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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Palo Alto Firewalls - Azure deployment design for regional resiliency

Hello everyone! I'm new to the Palo Alto Firewall and I've been reading the documentation on securing applications in Azure using Palo Alto's firewall here https://www.paloaltonetworks.com/resources/guides/azure-architecture-guide. While going through the documentation, I noticed that it talks about achieving firewall resiliency in Azure usin...

Telemetry

Hello - How often is telemetry data sent and can I change the timing? There is this doc, but I'm not exactly sure what it is telling me: https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-admin/device-telemetry/device-telemetry-collection

Resolved! Global Protect authentication happened two time while using RADIUS

Hi Team, We have faced the Global Protect authentication that happened two times while using the RADIUS server. First, I am trying to connect to VPN and enter the user name and Password after the OTP has asked then entered the OTP after, again the user name password is asked then OTP is provided after VPN was connected. We need to avoid the ...

Resolved! Why have I been sinkholed?

I former colleague just notified me that he couldn't get to my site https://normative-technology.org/ because it is CNAMEd to sinkhole.paloaltonetworks.com . I understand what a DNS sinkhole is (in fact, I'm using them myself), but not why my domain ended up sinkholed by Palo Alto Networks. Also, I don't find any policy documents relating to th...

KjetilK by • L0 Member
  • 3393 Views
  • 2 replies
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SMC SSD Failure Detection : Press F1 to Resume

I recently stumbled upon this error and found very little documentation on the subject that I only found after the fact. On the SMC of the 7000 series firewalls, there is a SSD. This SSD will fail over time. I found out when rebooting after an upgrade in a remote DC that took hours to get someone on site with a console cable. The chassis was sit...

Kocian by • L1 Bithead
  • 7075 Views
  • 4 replies
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Resolved! No Super User to authorise my Support Portal account

Hello. I need to download the PaloAlto Terminal Services user-id agent. To download this agent, I need to have a PaloAlto Customer Support Portal account. I went through the process of setting up a Support Portal account, using my device serial number and customer number. Unfortunately, I get a message saying my account expired or was not yet ...

XSOAR - for an environment of 26 Palo Alto Firewalls + 4 PANORAMA - is it worth it?

XSOAR - for an environment of 26 Palo Alto Firewalls + 4 PANORAMA, is it worth it? Hello, good evening to the community, thank you for your time and collaboration. I have some doubts regarding some points, which is what a certain partner commented on who is looking for more or less the following points to cover with Palo Alto, with some tool...

Metgatz by • L4 Transporter
  • 1784 Views
  • 1 replies
  • 0 Likes

Resolved! bgp neighbour state

Hi，Bro The bgp neighbor GUI displays idle and the CLI is established. Is this a bug? Does anyone encounter the same problem? The customer's version is panos 10.1.6.

Resolved! LSVPN running under mixed versions

I currently have my entire environment running on V9.1.15-h1. We currently plan to upgrade the data center VMs and 3220 to 10.1. These also will contain the GP portal and the LSVPN portal. With the firewalls (many 3020s) staying on v9.1.15-h1, will these firewalls have issues connecting to the LSVPN portal?

TWCMoore by • L0 Member
  • 1965 Views
  • 1 replies
  • 0 Likes

POC - To validate everything associated with Machine-Learning/Deep Learning PAN-OS - Features of URL Filtering, Wildfire, Threat Prevention Test

Setting up a POC - To validate everything associated with Machine-Learning/Deep Learning of PAN-OS - Features of URL Filtering, Wildfire, Threa Prevention Test. -Hello Livecommunity, good afternoon, thank you for your time, for your collaboration, for your good vibes. In the case of putting together a POC, to put and show the features of PAN-O...

Metgatz by • L4 Transporter
  • 2811 Views
  • 1 replies
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Firewall Config Templates(network) not showing up in Panorama

Yesterday we had to reboot one of our firewalls that is managed by the panorama. After the reboot, we noticed that half the config is no longer showing in the panorama. Everything appears to be ok locally on the firewall (panorama pushed config and interfaces) but it doesn't look like it's being managed by panorama anymore. Even though in pan...

Resolved! Given Tunnel Interface IP is wrong but still tunnel is up

I am seeing the Ip address give to the tunnel interface is wrong ( for the tunnel with AWS) , but tunnel came up and working without any issue.Can anybody suggest on this. Would the IP address which we will give to the tunnel interface would not matters.

Sujanya by • L3 Networker
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