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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! Test command does not work

Hello, team. I have a problem.I have a couple of users created for read mode administration of the Palo Alto Firewall Cluster (they are local users). When I try to test the Test Authentication Server Connectivity (I follow the documentation to the letter), I am constantly getting the same error when testing with the local users. Any idea how to ...

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Matlu_NN by • L2 Linker
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  • 16 replies
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PAN-160633 solved in 10.2.10-h9?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HCcXCAWI could see the KB say's 10.2.6 version are covered, does that means it covered in 10.2.10-h9? or it's like 10.2.6-h1, 10.2.6-h2 like that?

Resolved! PA-3260 FPGA aho and dfa software offload seams to be enabled by default on 10.1.x (10.1.6-h6)

I am trying to debug high dataplane cpu on 3260, and both aho and dfa is set to software, when disabling software offload (enabling hardware offload) the high dataplane cpu is a problem of the past we have gone from 75+ to 9-10 %. When we disable sofware offload and reboot the firewall it reenables software offload after boot - so to questions c...

Insufficient-Content

We have a website getting blocked due to it being categorized as Insufficient-Content. It wont allow re categorization as there is no content. T The issue is that the url normally has a target at the end of the irl that changes. could be google maps or youtube links. How can i get the base url re categorized please?

Unison by • L0 Member
  • 1335 Views
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PA850 Firewall OS Upgradation

Hi, We have two PA 850 firewalls in HA mode. Last week, we upgraded the firmware from 10.2.10-h7 to 11.1.4-h7. However, we now want to upgrade to the latest version, 11.1.6-h3. Could you please confirm whether this version is stable and free of major bugs? Can we proceed with upgrading to 11.1.6-h3?

Resolved! GlobalProtect Client updates software not working in GP Portal

Hi PA Live Community... I deployed in my Azure environment a PA Firewall VM-Series, I got the image from the Azure Store under the BYOL option. Once deployed in an AZ Virtual Machine with PANOS, I have configurated all the GP VPN Solution. GP Portal, GP Gateway have all settings fine but when I move into the GlobalProtect Client section to rec...

Alerts for dynamic updates

Hi. I'm trying to setup alerting for multiple elements of the Palo Alto firewall, one thing I've not been able to work out is how the get alerts for when the Dynamic updates aren't working and the same with the URL DB. So I can be made aware if the updates haven't updated in xxx days. They're on a schedule to download and install, but would be...

Resolved! Commit job was not queued. All daemons are not available

Hey! I still use a PA-200 which one was out of work since broken power supply. Now it's start up and after upgrade PANOS from 8.1.23 to 8.1.26-h1 I can't commit any changes with error:Commit job was not queued. All daemons are not availableI already read every the same cases here but nothing helps though system software status looks pretty : ad...

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Demong by • L2 Linker
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  • 4 replies
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Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

Hello, Anyone is getting the below alerts?Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.Retrieving Content 'Antivirus' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.Anyone fo...

OID for check proxy

Hi teamWe need a check check for the Palo Alto Firewalls that alerts in case of not having synchronization with the Proxy. In case of not synchronization, alerts appear and can be viewed in: Monitor > System > '(subtype eq 'url-filtering') and !(severity eq 'informational')'. How we can obtain an OID to create a check in Centreon's monitor...

Alpalo by • L4 Transporter
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  • 2 replies
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Cortex XSIAM API to get available custom fields in incident

We have an api to update an incident, in it we can also set values for the custom fields we created in the UI.POST https://api-<fqdn>/public_api/v1/incidents/update_incidentBODY{"request_data": {"incident_id": "<incident_id>","update_data": {"field_1": " field_1_value","field_2": "field_2_value"}}}Is there an API to get a list of cus...

iawan by • L1 Bithead
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  • 2 replies
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PA-200 upgrade steps

Hi All, New to PA firewalls and have an old EOL PA-200 running PanOS5.0.6 I would like to upgrade to 8.1.26 but every upgrade attempt fails from the GUI or CLI I downloaded PanOS 6.0.0 and 6.0.15 but it also fails requiring content version 401 or higher <-- no idea what that means What am I missing at this point? Is there a way to sim...

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