General Topics

Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

Customer Support Portal Overview
License Management
RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficient

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Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members,

Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global commun

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Resolved! PaloALto automatique update for threat prevention

Hello

I need some help in an automatic update for the Threat Prevention.

let me explain to you our design.

We have the headquarter, and the branches, in one of this branches there is PaloAlto firewall, and this PaloAlto is not connected to the internet

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Resolved! Live community attachments

I used to be able to upload attachments of logs to the Live community. I no longer see this option. I have tried in both chrome and safari. Does anyone have this problem?

PAN-OS Upgrade

Hi, I want to upgrade PAN OS version 7.0.5-h5 to 7.1.14, so what the versio steps , or can I directly install to 7.1.14?

Resolved! Logs to both Panorama in HA

Hi

We have 2 M500 in HA. Lets call them M1 = normally active and M2 = normally passive.

We have PA5000 series firewall and we manage it using the Panorama.

We realised that the Firewall only sends the logs to M1 which is normally OK.

But when we trig

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MineMeld - Invalid character for PaloAlto Import and List Length

Hi All,

Two questions,

One:

A domain list we are trying to use has the following entry "streamillimité.com"

As a test I manually added the list to the Palo UTM via a Custom URL Category and ran into the error "Invalid characters found in file".

I am wo

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Resolved! WildFire Submissions no logs

Hi All,

PA-3050 PAN-OS 7.1.6

While checking WildFire configuration l have noticed strange thing where no logs display on the WildFire Submission or Data Filtering tab:

When l test with the KB article below can observe that the test file is sent to t

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DNS Sink Hole not working

8.0.4

I am trying to get SinkHole to work... Not having any luck,

using a dns from the release notes of 2520-3016

nslookup gefndb.com

returns the real address

All looks correct, just does not seem to work

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Do I need Logging Turned on on TAP security rule?

I am implementing a tap interface to listen to our internal network traffic.

I don't want all the non THREAT traffic loged, if I turn of loggin in the security rule will the threats still go to the threat log?

(I am presently listening only on a very

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Determining if PAN might be introducing Skype video problems

Skype video calls are often described as choppy. The sysadmins who admin skype for business online

are point the finger at the PAN 5060. It is not configured for QoS but it's only processing 600Mbps

tops and typically around 400Mbps. What might be some

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Resolved! IPSec Tunnel performance tips?

Hello folks,

I've seen a this article about improving performance by enabling this Adjust TCP MSS. Ours is not enabled.

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Improve-Performance-for-IPSec-Traffic/ta-p/53301

Would this be ena

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Upgrade path 5020 from OS 6.0.7 to 8.08 what steps need to be taken?

So I have a 5020 that is on OS 6.07 and would like to bring it up to the current 8.0.8 OS. What incremental OS's do I need?

Thank you