Join us for an amazing virtual event - Ignite: What's Next - October 28, 2025

AI is upon us, and here's a fantastic chance to learn more about it!

During this virtual event, we will be hearing from top industry experts and senior executives within Palo Alto Networks about PANW's plans for AI to help drive a more secure futur

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer!

This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussi

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unable to view traffic in moniter

I’m working on a small lab setup using Palo Alto 10.0 and I’m facing an issue where traffic is passing, sessions appear in Session Browser, and the security rule hit count is increasing, but no logs are showing up in Monitor → Traffic. I have enable

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Can anyone else not submit a support ticket anywhere?

I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or

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ECCN and HS code Needed for Palo Alto Networks Enterprise Firewall PA-5220

Please can I have the following data for

Palo Alto Networks Enterprise Firewall PA-5220

HTS US

ECCN US

CCATS

CCATS Date

CCATS Encryption Status

https://www.paloguard.com/firewall-pa-5220.asp, https://www.paloaltonetworks.com/apps/pan/public/do

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auto assistant palo alto networks not working A2

Hi, Today, I could not access A2 (Auto Assistant). When I access https://autoassistant.paloaltonetworks.com

{"status":{"result":false,"message":"Invalid Request"}}

Any idea?

Questions about PAN-303959

Attention: Global TPM team,

Hi,

I have some question about PAN-303959.
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Traffic that is incorrectly identified as unknown-tcp/unknown-udp eventually drops due to an App-ID resource limitation issue.
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https://docs.paloaltonetworks.com/pan-os/1

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Resolved! Block PSIPHON 3

Hi all,

Does anybody already try with success to block Psiphon (https://www.psiphon3.com) ?

It's quite easy when psiphon is configured in VPN mode but how can I do that when VPN is not used ?

Thanks in advance for sharing.

V.

Access problem Autoassist

Hi team

Any body with the same error?

https://autoassistant.paloaltonetworks.com

{"status":{"result":false,"message":"You are not authenticated or your session has expired. Please reload to authenticate."}}

Regards

Resolved! Recommended PAN-OS version

Hi community

Today I was informed by @pshanubhog that there now is an article available in the live community about the recommended/preferred software versions by PaloAlto Networks support. The article contains the preferred versions by support for P

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Resolved! Does Palo Alto provide free exam vouchers for their customers?

I am a customer who works at Insight Enterprises as an L1 support technician. Currently, my technical skills with Palo Alto technologies are quite limited, as I consider myself a beginner.

I am interested in advancing my career internally to join the

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Resolved! Shared object in Panorama

After we upgraded our Panorama from 10.0.3 to 10.2.2-h2.

When we go to commit to panorama we see no pending change to commit,

However when we go to push to devices - we see a shared object over there in the push scope, but there is nothing present in

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MS Windows Store Download Troubles

Dear Community,

I'm looking for the best practice to allow user to download apps over the ms windows store. But sometimes the download is successfully and sometimes i get an error.

Why?

No Decryption on which ip or url?

Which Apps I need to allow - ms-

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IP Wildcard Mask Address Objects

Hey,

This properly confuses me every time I look at it. Is anyone able to explain in very simple terms how to work out what the mask should be?

For example: We have an IP scheme that looks like 10.x.128.0/24 where the x changes for each site. We ha

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Resolved! PA Portal - cant change account/profile drop down

Every time I change the drop down to a different account and select cases or try and open a new ticket it always goes to the same account.

I have tried incognito and its the same.

Anyone noticing the same issue?

Getting error while downloading firmware

Getting error while downloading firmware from 10.1.14-h3 to 10.2/11. Stable version

error while upgradeScreenshot 2025-11-05 233116.jpg

Close GlobalProtectAPP from taskbar

Hi,

I would like to be able to exit the GP APP from the taskbar but i dont found the option. Is it possible to close the GP app without killing the proccess?