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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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How to block all AI-based applications

Hi Team, 1) We have a customer who wants to block all AI-based applications but the applications are not getting blocked.2) Initially, we created a application group policy in Security Policy and added all AI-based applications with action as deny. After commit the AI applications were getting blocked successfully. However, Claude AI was still a...

SSL Decryption Issue on PA-520 Running PAN-OS 12.1.7-h3

We are experiencing an issue with SSL decryption on a PA-520 running PAN-OS 12.1.7-h3. After enabling decryption, the firewall operates normally for approximately three hours. However, over time, the number of decryption failures gradually increases until all new connections are rejected. Disabling decryption immediately restores normal operatio...

Panorama Using Groups in Policy

Hi Team, When i am trying to add the Group i dont see it as a group but as a User in the policy i am creating in the Panorama. May i know what could be the issue? Regards, Sanjay S

Resolved! Palo Alto blocks outbond cisco any connect traffic

Hi , i a new to Palo alto world. one of my user is trying to connect a VPN connection using anyconnect, but it not working when traffic is passing from palo alto, but when i access it from open internet it is working fine. Prompt response will be highly appreciated.

SachinA by • L0 Member
  • 7279 Views
  • 6 replies
  • 0 Likes

empty HIP after last Microsoft updates (09.2026)

Hi, Following the recent Microsoft updates KB5124008 and KB5126052, we have observed a significant issue with GlobalProtect’s operation, manifested by the transmission of empty or invalid HIPs. PANOS version 10.2.16-h6 (but also on 11.2.10-h13—I was in the middle of the update but rolled back to limit its impact). GP client version—primarily 6.3...

JacekL by • L2 Linker
  • 782 Views
  • 5 replies
  • 0 Likes

Google captcha error

Most of the users are getting captcha error in google.com Wondering why PA is not blocking such requests. Will the DOS policy in PA help prevent such unlimited outbound queries? Page says our systems have detected unusual traffic from your computer network.

google2.jpeg
ceapen01 by • L2 Linker
  • 4002 Views
  • 4 replies
  • 0 Likes

Commit Failed

Hello , I am using a Palo Alto PA-5220 running software version 10.2.11-h12, and I am currently experiencing an issue with Commit Failed and Dynamic Updates. For the Antivirus/Threats dynamic updates, I have configured the schedule to Download, and the download completes successfully. However, the update is not being installed automatically. Cou...

Commit-Failed.png
Karaked by • L1 Bithead
  • 200 Views
  • 2 replies
  • 0 Likes

Resolved! Advanced URL License

I had a PAN-DB license for URL Filtering. After renewing the licenses, there is Advanced URL Filtering instead. But it is not functioning. When I try to add a profile, there is a note at the bottom that says License required for URL Filtering to function. I deleted old keys from the CLI. When I fetch the license, it appears again. Could you plea...

gdu_palo by • L1 Bithead
  • 295 Views
  • 2 replies
  • 0 Likes

Issue with the PANOS Version 11.1.4-h7

Hi Friends, We have a customer who is experiencing issues after upgrading their firewall to version 11.1.4-h7. The firewall is not functioning properly, with many websites being inaccessible and few customer reported a sudden spike in management plane usage. I suspect this could be due to a bug in this PAN-OS version, as multiple customers hav...

User-ID in FIPS-CC

Hello, I am having an issue setting up user-id when the firewall is in FIPS-CC mode. Here is the following issue: Environment: PA-3440, PAN-OS 11.2.10-h7, FIPS-CC mode enabled Windows User-ID Agent v11.0.3-134 (identical version on both hosts) Issue:I have two Windows-based User-ID Agents configured under Device > Data Redistribution &g...

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