User-ID Mappings Not Showing

[IanBroadway]

Hi All,

As the title suggest, I'm not getting any local user-ip mappings from our Active Directory Domain Controllers.

if I do a "show user server-monitor state all" on the cli I can see the output below (I've removed the domain controller hostname and IP for anonymity) 

num of log query made : 304
num of log query failed : 0
num of log read : 0
last record timestamp : 0
last record time :

num of log query made : 314
num of log query failed : 0
num of log read : 0
last record timestamp : 0
last record time :

num of log query made : 302
num of log query failed : 0
num of log read : 0
last record timestamp : 0
last record time :

num of log query made : 313
num of log query failed : 0
num of log read : 0
last record timestamp : 0
last record time :

Last error: Connection refused
num of log query made : 3314
num of log query failed : 3314
num of log read : 0
last record timestamp : 0
last record time :

one controller has an issue (bottom) but the others, all have a log read of 0? stats are low too, likely as I ran the reset command to reconnected to the DCs.

The firewall reports those DCs are "Connected", bottom isn't although that's another issue.

is this going to be a permissions issue with the service account used for the server monitor?

I've checked its in the right AD groups, Distributed COM Users, Event Log Readers, Domain Users and Server Operators.

any other areas I have missed?

Thanks

Ian

[kiwi]

Hi @IanBroadway ,

Are you using agentless or UID-agent for your ip-user-mapping ?

What information did you see in your logs ?

-Kiwi.

[IanBroadway]

Agentless, nothing obvious in firewall logs.

I don't have access to the DCs to check those. I have since raised this with our support vendor now to escalate.

They have taken the outputs mentioned in this post along with a techsupport dump from the firewall itself.

[reaper]

You'll need to enable auditing of "logon success" in the "local security policies" of the AD

These are disabled by default

[IanBroadway]

I'll ask them to check this also.

thing is though, this has been working for a good few weeks, its randomly stopped.

[IanBroadway]

is there a knowledge base for this step?

You'll need to enable auditing of "logon success" in the "local security policies" of the AD

its not part of the implementation guide?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0