New Features for LIVEcommunity Search

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Community Team Member

Hey there, LIVEcommunity! We're thrilled to introduce you to two new features that enhance your search experience. Whether you're on the hunt for quick solutions or going down the rabbit hole, our latest search upgrades have got you covered. Let's dive right into Smart Snippets and Featured Results.

 

Smart Snippets

 

With the help of machine learning, smart snippets spare you the need to sift through a sea of search results! Relevant information and solutions to your query are now brought to your eyes before you have to click on the discussion link itself. 

 

You also get additional search results related to your query. For example, I searched for "Renaming device groups" and listed under "People also ask" is "Clone a Device group?"

 

Screenshot 2023-09-20 at 9.09.29 PM.png

 

 

When searching please go ahead and let us know if you've found snippet content useful or not.

 

Featured Results

 

Screenshot 2023-09-20 at 10.23.55 PM.png

 

Imagine having the most important search results served to you on a silver platter. That's exactly what Featured Results is all about. As you can see above, they appear right at the top of your search page, marked with its own badge. 

 

Featured results are handpicked for specific search terms and keywords. They can highlight newly-released content, important product updates or issues, and training. 

 

With Smart Snippets making information more accessible and Featured Results shining the spotlight on the best content, we hope your whole community experience is a lot easier and more efficient. Happy Searching! 

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