General Topics

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Introducing the LIVEcommunity Support FAQ: Your Valuable Customer Resource

LIVEcommunity is thrilled to introduce its new Support FAQ section, designed to help Palo Alto Networks customers quickly resolve their common queries.

You'll find this new area under the Articles section of the main menu:

Our goal is simple:

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Packet capture of specific Security Rule?

I need to confirm what traffic data (specific DNS Request strings inside the packet) is hitting two specific Security rules, so would like to capture just the traffic that is hitting these rules. Is there any way to do this?

I have run the Packet Capt

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Netconnect File Extension

When I try to download the latest netconnect install file from the Software Updates web page it downloads without a valid file extension. When I download the file PanVPN-1.3.4 shouldnt it be PanVPN-1.3.4.msi ? I've tried renaming the file...

Resolved! Antivirus Compatibility Mismatch

Hi, i just realised that my two PA (active/passive) have an alert of HA Antivirus Compatibility. I have checked the version in Dynamic Updates and its the same in bot devices. CAn you tell me why this mismatch happens???

I attached an screenshot with

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Facebook is not displaying its page/images properly when SSL Decryption is enabled

any ideas why ?

*Note: I have a rule allowing ANY destination with ANY application with ANY service, also another rule i tried was with ANY destination with Explicitly a

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Nested Active Directory Groups

Can it handle nested Active Directory groups?

Security policy with a group which a user is not direct member of. When user tries connection through firewall then it checks the groups within the group (an so on).

Can it be configured how deep the nestin

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Resolved! Mac OSx & UserID

I have a question. Maybe someone has run across this.

I am using the server monitoring function of Palo

I realize that I can use the user-ID agent and set it to never forget the user mapping, but I am looking for a more accurate way of keeping this map

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Security Policy's and NAT

Hi,

I Have configured a BYOD wireless ssid that is being forced to the internet via a port on our 2050. I am trying to get the network to be able to contact our mail server for exchange on mobile devices and also to have access to our content server r

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Resolved! 2 isp 2vr asymmetric

Hi,

2VR 2isp,2 seperate default GW (2 ppoe modems)

PC A ---- internet through ISP 1

we want to RDP TO ISP2's public ip and make destination NAT to PC A

How can we make this work ?

New enforce symmetric return did not work .commit fails with ppoe is not su

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Destination NAT/PAT clarification

Prior to shooting myself in the foot I want to make sure I'm on the right track.

I have an application where I'd like to take inbound connections directed at a particular port on my untrusted "outside" FW interface and redirect them to the same port o

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Resolved! Google Mail for Business

Hi all,

Anyone has experience in using SSL decryption with Google Mail for Business? My concerns are the incoming emails will no longer go thru our mail content filtering engine and we don't have adequate tools to prevent data loss in outgoing mails (

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Resolved! Question regarding ARP timeout

Hi,

I have a question regarding ARP caching and timeout on the Palo Alto platform.

Based on the output of the "show arp all" command, it looks as if the "default timeout" is 1800 seconds. I am doing some work with failover for a cluster inside my fire

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Firewall is doing packet captures on it's own

Hi,

I just noticed two traffic log entries that had packet captures attached. I didn't enable this anywhere, and just to make sure, I just went through the whole config (all profiles) to make sure I didn't enable it by accident. Are thre any circumsta

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Groups that the user belongs to

Hi,

When we want to look at ip address of a user

show user ip-user-mapping ip ........

Groups that the user belongs to (used in policy) comes empty.

I tried

debug user-id refresh group-mapping all

Also I can see all gorups on group mapping.

TS Agent on Citrix XenApp 6.0 farm

Hello,

Our XenApp farm IP range is dynamic and the servers could spin up on any number of IPs within a couple of segments. Does a TS Agent entry for every single possible IP need to be added on the PAN device, or can I configure it to look at a subne

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Resolved! How does SSL inbound decryption work exactly?

I am not looking for a guide on how to configure it, there are plenty. What I want to know is how SSL inbound decryption works from an architectural point of view. In the docs it says that once you loaded the webserver's certificate onto the PAN devi

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