Connection Failed: Could not connect to the GlobalProtect Gateway.

Hello,

We are facing the following issue with the GlobalProtect client: (client version 5.0.5-28)

When the user downloads the client and logs in for the first time, the user is connected successfully. However, when the user disconnects and connects a

Unable to open a support case

Is anyone else having problems opening a new support case via supportcases.paloaltonetworks.com?  Whenever I try to open a new case I am able to complete step 1 just fine however when I get to the section of selecting the asset effected there are no

Support license -who own serial number

Hello , We have a customer B who was earlier supported by a Company X 

Now customer renewed all the Licenses -Threat Prevention , GP , URL filtering etc through our company Y ( We are PA Partner)  and also the Support contract with us ;

As per custome

Best Practices query for Security settings

Hi ,

I have a customer who has Threat prevention , AV, Wildfire ,licesne

The Network is divided into various Security Zones - like Users , Printers, Voip , Front end servers , Backend Servers , there are around 15 zones

Now we have the BPA report and

LAB'ing PaloAlto

Hi, 

I have installed a couple of PA-vm firewalls but i am not able to test upgrading PAN-OS or enable multi Vsys support.

Am I using the wrong model in the lab? Is there a way I can do the above? Are there any trial licenses without limitations?

I lo

scheduled policies to affect existing sessions

Dear community,

I configured schedule on policies and it seems that as per design the existing sessions are not affected by the schedule:
https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/objects/objects-schedules.html 

Meaning th

LIMIT SERVICES (2000) IN PA 5020 ios 8.1.10

HELLO EVERYB,

i there any way to increase de limit of servies? in our case er arrive to  2000 service (ports) in PA 5020 WITH IOS 8.1.10?

have i to increase at the hardware level? or sfoftware?

thank u so much

Need a way to move big number of selected policies to the desired location

Dears,

As a cleanup to our policies in the firewall, I added a tag "Zero hit" to the policies that never trigger a hit. I have a huge number and I would like to move them all to the bottom.

I tried to find a way to move them to the location I want and

Request a Signature for CVE be Mitigated

Is there a proper way to request a CVE be mitigated by the Palo firewall and added to the Threat Vault?  

I have read the conditions for a signature being added, but it doesn't tell you where to request one. 

https://knowledgebase.paloaltonetworks.com

Error in CEF format for Threat logs

The following guide provides the parsing for CEF-style Log Formats for PAN-OS 9.1:

https://docs.paloaltonetworks.com/content/dam/techdocs/en_US/pdf/cef/pan-os-91-cef-configuration-guide.pdf

We have been using this for a while, but because now we have

List all deny rules from cli

I have to list all deny rules (from cli)

The following command "show running security-policy | match index " list all security rules by name

For example:

"AllowBrach1IN; index: 1" {

....etc

What I want is:

- deny INBOUND traffic rules only but regarding en