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ERR_SSL_PROTOCOL_ERROR GlobalProtect

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ERR_SSL_PROTOCOL_ERROR GlobalProtect

DocEmre
L0 Member

‎09-14-2017 05:29 AM - edited ‎09-14-2017 05:37 AM

Hi All,

 

When I try to open the URL of our portal I get the following error in Chrome:

 

Chrome: ERR_SSL_PROTOCOL_ERROR

Firefox: SSL_ERROR_HANDSHAKE_FAILURE_ALERT 

 

I also imported the wildcard certificate to 'Personal' and 'Trusted Root CA.'

 

Logs:

 

PanGP Service:

 

(T9576) 09/14/17 13:13:24:014 Debug(4266): NetworkConnectionMonitorThread: m_state = 0, m_bOnDemand=1, m_bAgentEnabled=1, m_bJustResumed is 0,
m_bHibernate is 0, m_bAgentEnabled is 1, m_bDisconnect is 1, IsConnected() is 0, IsVPNInRetry() is 0.
(T9576) 09/14/17 13:13:24:014 Debug(4272): NetworkConnectionMonitorThread: Detected route change, but skip network discovery.
(T5752) 09/14/17 13:57:10:197 Info ( 431): msgtype = setdebug
(T5752) 09/14/17 13:57:20:559 Error(1128): Failed to X509_LOOKUP_load_file
(T5752) 09/14/17 13:57:20:787 Error(8573): Portal connect timeout(0s) is outside allowed range (1-600 sec), reset back to default: 30s
(T5752) 09/14/17 13:57:20:787 Error(8580): Connect timeout(0s) is outside allowed range (1-600 sec), reset back to default: 60s
(T5752) 09/14/17 13:57:20:787 Error(8587): Receive timeout(0s) is outside allowed range (1-600 sec), reset back to default: 30s
(T5752) 09/14/17 13:57:20:800 Error(2214): failed to retrieve client certificate passphrase. return false.
(T5752) 09/14/17 13:57:20:800 Error(5176): Failed to export client cert.
(T1216) 09/14/17 13:57:20:820 Error(9193): GetClientIpForGateway(): invalid remote host: .
(T1216) 09/14/17 13:57:20:820 Error( 178): CPanGatewayList::SelectInternalGateways() - failed to retrieve client source ipv6!
(T1216) 09/14/17 13:57:20:868 Error(1128): Failed to X509_LOOKUP_load_file
(T1216) 09/14/17 13:57:21:070 Error(3778): NetworkDiscoverThread: failed to discover external network.

 

PanGP Agent:

 

7:20:762 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE
(T11544) 09/14/17 13:57:20:762 Error(3687): winhttpObj, error! ipaddress vpn1.fake.com
bRetryWithoutCert is 0, bClientCertNeeded=0
(T10320) 09/14/17 13:57:20:970 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE
(T10320) 09/14/17 13:57:21:070 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE
(T10320) 09/14/17 13:57:21:070 Error(3687): winhttpObj, error! ipaddress vpn2.fake.com
bRetryWithoutCert is 0, bClientCertNeeded=0
(T13044) 09/14/17 14:35:41:680 Debug( 73): CTranslate: dwSidLen is 24
(T13044) 09/14/17 14:35:41:680 Error( 335): Failed to remove value 'LastUrl'
(T13044) 09/14/17 14:35:41:707 Debug(1663): GetSamlAttribute - samlsessionid = , samlusername = (T13044) 09/14/17 14:35:41:708 Debug( 73): CTranslate: dwSidLen is 24
(T13044) 09/14/17 14:35:41:708 Info ( 199): EVP_DecryptFinal_ex failed
(T13044) 09/14/17 14:35:41:708 Debug(3978): CPanClient::GetSavedPasswdAttribute - cannot resolve binarry item.
(T13084) 09/14/17 14:35:41:708 Debug(1864): CommandProc - 14:35:41 proceeded command=<request><type>user_crede
(T13084) 09/14/17 14:35:41:708 Debug( 518): Command = <request><type>user_credential</type><user></user><passwd>*</passwd><pid>13040</pid><restart>true</restart><portal>vpn1.fake.com</portal><proxy-auto-detect>1</proxy-auto-detect><proxy-config-url></proxy-config-url><proxy></proxy><proxy-bypass></proxy-bypass><proxyuser></proxyuser><proxypasswd></proxypasswd><checkupdate>no</checkupdate><allow-cached-portal>yes</allow-cached-portal><remember-me>no</remember-me><manual-select-gateway-ip></manual-select-gateway-ip><portal-certificate-verification>yes</portal-certificate-verification><win-user>288900</win-user><pre-logon-then-on-demand>no</pre-logon-then-on-demand><user-profile-type>0</user-profile-type><saved-user></saved-user><saved-passwd></saved-passwd><portal-2fa>no</portal-2fa><saml_support>yes</saml_support></request>
(T13044) 09/14/17 14:35:41:714 Debug( 479): CPanGASetting:OnBnClickedSave - resend credentials
(T13044) 09/14/17 14:35:41:714 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T13044) 09/14/17 14:35:41:714 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T13044) 09/14/17 14:35:41:714 Debug( 127): Skip calling GetProductInfo for Windows 10
(T13044) 09/14/17 14:35:41:911 Debug(3678): CPanClient::ClearHipCustomCheckInfo(): pHipCustomCheckInfo is NULL.
(T13044) 09/14/17 14:35:41:911 Debug(3697): CPanClient::ClearHipCustomCheckRegKeyInfo(): pHipCustomCheckRegKeyInfo is NULL.
(T13044) 09/14/17 14:35:41:911 Debug(2590): No IP address.
(T13044) 09/14/17 14:35:41:911 Debug(2442): Optional tag custom-checks does not exist.
(T13044) 09/14/17 14:35:41:911 Debug(3678): CPanClient::ClearHipCustomCheckInfo(): pHipCustomCheckInfo is NULL.
(T13044) 09/14/17 14:35:41:911 Debug(3697): CPanClient::ClearHipCustomCheckRegKeyInfo(): pHipCustomCheckRegKeyInfo is NULL.
(T13044) 09/14/17 14:35:41:911 Debug(3568): CPanClient::CopyHipInfo(): pSrc is NULL.
(T13044) 09/14/17 14:35:41:911 Debug( 980): status message received from the service:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>4100</portal-config-version>
<error/>
<product-version>4.0.2-19</product-version>
<product-code>&quot;{51FEFA7F-12E3-45BA-8667-B6FAB36A6924}&quot;</product-code>
<portal-status>Using cached portal config</portal-status>
<user-name/>
<username-type>regular</username-type>
<state>Retrieving configuration...</state>
<check-version>no</check-version>
<mdm-is-enabled>no</mdm-is-enabled>
<gateway-list>gateway-list</gateway-list>
<hip-report name="hip-report">
<generate-time>09/14/2017 13:57:38</generate-time>
<categories>
<entry name="host-info">
<client-version>4.0.2-19</client-version>
<os>Microsoft Windows 10 Pro , 64-bit</os>
<os-vendor>Microsoft</os-vendor>
<domain>nl.fake.com</domain>
<host-name>PC9999</host-name>
<host-id>8541145d-592f-4f78-a705-2ef7319fa4d8</host-id>
<network-interface>
<entry name="{5D462061-2E2D-4B6C-A8BA-BA60C0CE15F2}">
<description>PANGP Virtual Ethernet Adapter #2</description>
<mac-address>02-50-41-00-00-01</mac-address>
<ip-address>
<entry name="172.16.254.110"/>
</ip-address>
<ipv6-address>
<entry name="fe80::3411:9b70:117a:58d1"/>
</ipv6-address>
</entry>
<entry name="{6CEE8322-0344-4822-AC3A-7766BFAA2BD0}">
<description>Intel(R) Ethernet Connection I219-LM</description>
<mac-address>28-F1-0E-2A-97-EC</mac-address>
<ip-address>
<entry name="172.16.41.103"/>
</ip-address>
<ipv6-address>
<entry name="fe80::c00d:84e8:df10:1c16"/>
</ipv6-address>
</entry>
<entry name="{5EA7196E-0DAE-4F36-9FBB-0F55A140E824}">
<description>Microsoft Wi-Fi Direct Virtual Adapter</description>
<mac-address>E4-A4-71-45-D6-BC</mac-address>
<ip-address>
<entry name="169.254.108.100"/>
</ip-(T13044) 09/14/17 14:35:41:911 Debug( 543): pManualGateways->RemoveAll()
(T13044) 09/14/17 14:35:41:911 Debug(1191): message did not contain gateway-list.
(T4964) 09/14/17 14:35:41:943 Debug(3410): OID is (null)
(T4964) 09/14/17 14:35:41:943 Debug( 413): not force 1.2
(T4964) 09/14/17 14:35:41:943 Debug( 456): REUSE, set context=000001CD79A5D3D0
(T4964) 09/14/17 14:35:41:943 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=000001CD79A5D3D0)
(T4964) 09/14/17 14:35:41:943 Debug( 508): REUSE, new session 000001CD793EE840, m_server=vpn1.fake.com, port=443
(T4964) 09/14/17 14:35:41:943 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CREATED, this=000001CD79A5D3D0)
(T4964) 09/14/17 14:35:41:943 Debug( 645): setReceiveTimeOut, set time out to 30000 ms
(T4964) 09/14/17 14:35:41:943 Debug( 692): setConnectTimeOut, set time out to 30000 ms
(T4964) 09/14/17 14:35:41:943 Debug( 675): kerberos, set HTTP_OPTION_AUTOLOGON_POLICY success
(T4964) 09/14/17 14:35:41:943 Info (3509): winhttpObj->SendRequest, first try
(T4964) 09/14/17 14:35:41:943 Info (1397): winhttpObj, SendRequest, bIngoreClientCert=0
(T4964) 09/14/17 14:35:41:944 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:945 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:945 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:951 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:958 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:958 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:958 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:964 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:971 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:971 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:971 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:41:977 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)
(T8240) 09/14/17 14:35:41:977 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000001CD79A5D3D0)
(T8240) 09/14/17 14:35:41:977 Info (2572): winhttpObj, dwCertError is:
(T8240) 09/14/17 14:35:41:977 Info (2578): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR
(T8240) 09/14/17 14:35:41:977 Debug(2585): do not force 1.2 now
(T8240) 09/14/17 14:35:41:977 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000001CD79A5D3D0)
(T8240) 09/14/17 14:35:41:977 Debug(2640): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648
(T8240) 09/14/17 14:35:41:977 Debug(3956): we get cert error, so remove previousCertificate
(T4964) 09/14/17 14:35:42:044 Debug(3916): send alive message now 3
(T13044) 09/14/17 14:35:42:044 Debug( 518): Command = <request><type>pan_msg_ping</type><result>3</result></request>
(T4964) 09/14/17 14:35:42:044 Info (1465): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR
(T4964) 09/14/17 14:35:42:044 Info (1467): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set
(T4964) 09/14/17 14:35:42:044 Info (1032): Server cert query failed with error 12019
(T4964) 09/14/17 14:35:42:044 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE
(T4964) 09/14/17 14:35:42:044 Info ( 879): Server cert query failed with error 12019, ERROR_WINHTTP_INCORRECT_HANDLE_STATE
(T4964) 09/14/17 14:35:42:044 Debug(3539): do not enforce 1.2, retry it now
(T4964) 09/14/17 14:35:42:044 Info (1397): winhttpObj, SendRequest, bIngoreClientCert=0
(T4964) 09/14/17 14:35:42:044 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)
(T4964) 09/14/17 14:35:42:044 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)
(T4964) 09/14/17 14:35:42:044 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:051 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:057 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:057 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:057 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:064 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:071 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_RESOLVING_NAME, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:071 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_NAME_RESOLVED, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:071 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTING_TO_SERVER, this=000001CD79A5D3D0)
(T5072) 09/14/17 14:35:42:078 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_CONNECTED_TO_SERVER, this=000001CD79A5D3D0)
(T8240) 09/14/17 14:35:42:078 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_SECURE_FAILURE, this=000001CD79A5D3D0)
(T8240) 09/14/17 14:35:42:078 Info (2572): winhttpObj, dwCertError is:
(T8240) 09/14/17 14:35:42:078 Info (2578): WINHTTP_CALLBACK_STATUS_FLAG_SECURITY_CHANNEL_ERROR
(T8240) 09/14/17 14:35:42:078 Debug(2585): do not force 1.2 now
(T8240) 09/14/17 14:35:42:078 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000001CD79A5D3D0)
(T8240) 09/14/17 14:35:42:078 Debug(2640): WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12175, result=5, dwCertificateError=-2147483648
(T8240) 09/14/17 14:35:42:078 Debug(3956): we get cert error, so remove previousCertificate
(T4964) 09/14/17 14:35:42:145 Debug(3916): send alive message now 3
(T13044) 09/14/17 14:35:42:145 Debug( 518): Command = <request><type>pan_msg_ping</type><result>3</result></request>
(T4964) 09/14/17 14:35:42:145 Info (1465): winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR
(T4964) 09/14/17 14:35:42:145 Info (1467): winhttpObj, ERROR_WINHTTP_SECURE_FAILURE set
(T4964) 09/14/17 14:35:42:145 Info (1032): Server cert query failed with error 12019
(T4964) 09/14/17 14:35:42:145 Error(1494): error = ERROR_WINHTTP_SECURE_FAILURE
(T4964) 09/14/17 14:35:42:145 Info ( 879): Server cert query failed with error 12019, ERROR_WINHTTP_INCORRECT_HANDLE_STATE
(T4964) 09/14/17 14:35:42:145 Error(3687): winhttpObj, error! ipaddress vpn1.fake.com
bRetryWithoutCert is 0, bClientCertNeeded=0
(T4964) 09/14/17 14:35:42:145 Info (2559): PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_HANDLE_CLOSING, this=000001CD79A5D3D0)
(T4964) 09/14/17 14:35:42:145 Debug(2658): handle 79a3ecd0 closed
(T4964) 09/14/17 14:35:42:145 Debug(2662): REUSE, request closed
(T4964) 09/14/17 14:35:42:145 Info ( 598): wait for closing callback success!
(T13044) 09/14/17 14:35:42:145 Debug( 518): Command = <request><type>https_request</type><result>NULL</result></request>
(T13044) 09/14/17 14:35:42:145 Debug( 980): status message received from the service:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>4100</portal-config-version>
<error/>
<product-version>4.0.2-19</product-version>
<product-code>&quot;{51FEFA7F-12E3-45BA-8667-B6FAB36A6924}&quot;</product-code>
<portal-status>Invalid portal</portal-status>
<user-name/>
<username-type>regular</username-type>
<state>Disconnected</state>
<check-version>no</check-version>
<mdm-is-enabled>no</mdm-is-enabled>
<gateway-list>gateway-list</gateway-list>
</response>

(T13044) 09/14/17 14:35:42:145 Debug( 543): pManualGateways->RemoveAll()
(T13044) 09/14/17 14:35:42:145 Debug(1191): message did not contain gateway-list.
(T13044) 09/14/17 14:35:42:146 Debug( 982): message type from the service = portal
(T13044) 09/14/17 14:35:42:146 Debug( 984): received message details:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>portal</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>4100</portal-config-version>
<error/>
<product-version>4.0.2-19</product-version>
<product-code>&quot;{51FEFA7F-12E3-45BA-8667-B6FAB36A6924}&quot;</product-code>
<portal-status>Invalid portal</portal-status>
<user-name/>
<username-type>regular</username-type>
<state>Disconnected</state>
<check-version>no</check-version>
<mdm-is-enabled>no</mdm-is-enabled>
</response>

(T13044) 09/14/17 14:35:42:146 Debug( 543): pManualGateways->RemoveAll()
(T14180) 09/14/17 14:35:42:455 Debug(2511): enum result is 0000000000000000
(T14180) 09/14/17 14:35:42:455 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop
(T10552) 09/14/17 14:35:42:467 Debug(2511): enum result is 0000000000000000
(T10552) 09/14/17 14:35:42:467 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop
(T1668) 09/14/17 14:35:42:478 Debug(2511): enum result is 0000000000000000
(T1668) 09/14/17 14:35:42:478 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop
(T2724) 09/14/17 14:35:42:554 Debug(2511): enum result is 0000000000000000
(T2724) 09/14/17 14:35:42:554 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop
(T7820) 09/14/17 14:35:42:566 Debug(2511): enum result is 0000000000000000
(T7820) 09/14/17 14:35:42:566 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop
(T9212) 09/14/17 14:35:42:579 Debug(2511): enum result is 0000000000000000
(T9212) 09/14/17 14:35:42:579 Debug(2537): gbCheckInsertSmardCard is false, quit the enum loop
(T13044) 09/14/17 14:35:43:143 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T13044) 09/14/17 14:35:43:143 Debug( 361): COSVersion::OSProductName - fetch OS productName successful = Windows 10 Pro
(T13044) 09/14/17 14:35:43:143 Debug( 127): Skip calling GetProductInfo for Windows 10

 

I tried multiple browsers but with no one of them it works, is there some one that has a clue about this problem?

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4 REPLIES 4

kiwi
Community Team Member

‎09-14-2017 06:31 AM

Hi @DocEmre,

 

Did this work previously ?

Have you recently upgraded to PAN-OS 8.0.4 ?

 

If yes then I'd recommend that you reach out to TAC.  I've seen similar reports on 8.0.4 and you might want to verify if you are hitting a known issue.

 

Cheers !

-Kiwi.

 

 

 

 

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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DocEmre
L0 Member
In response to kiwi

‎09-14-2017 06:33 AM - edited ‎09-14-2017 06:35 AM

Hi @kiwi

 

Yes it did, I did not a upgrade of PAN I'm already on version 8.0.4 for like 30-35 days now.

 

Suddenly, it does not work anymore since yesterday afternoon.

 

Cheers!

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kiwi
Community Team Member
In response to DocEmre

‎09-14-2017 07:00 AM - edited ‎09-14-2017 07:01 AM

Hi @DocEmre,

 

If you are on 8.0.4 then I recommend to reach out to support.

I've seen similar reports in 8.0.4 of attempting to access the portal results in ERR_SSL_PROTOCOL_ERROR.

 

Better to make sure if you are hitting a known issue or not.

 

Cheers,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
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jdprovine
L4 Transporter
In response to kiwi

‎09-14-2017 07:03 AM

@DocEmre

 

Probably totally unrelated but the newest microsoft patches for .net broke some of my application on my laptop - just a thought

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