Resolved! SAML login remove lock (superuser?)

When I am logged in via SAML, I noticed that I was not able to remove other users' locks.  Seems like this may be because I am not a superuser?  Is there any way to make a SAML-authed user be a superuser?

Resolved! Action=Allow while NATDestinationIP=0.0.0.0

Hello,

I am not a firewall administrator I am an analyst who reports alerts on suspicious behavior based on indicators of compromise matches, mostly related to ransomware and IP addresses with bad reputation.

I have a big doubt because I always g

Resolved! Ping Failed (aged out)

Hello friends,

I configured site-to-site vpn between two firewalls and the ping from network behind firewall (internal network) to other internal network is failed (timeout) while the traffic shows allowed in the firewall logs. The Tunnel is Up and

Resolved! Can't create case, get salesforce error (ever since my day 1)

I can get logged in to https://support.paloaltonetworks.com, but when I attempt to create a new case I get a Salesforce error:

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError
Single Sign-On Error

We can't log you in beca

Resolved! Type=Deny while Action=Allow

When opening iOS Facebook app I''m unable to play a movie... however, from the same device if I login to facbook via browser I can play the video.

I'm trying to find out why the iOS App is getting blocked, as my policies clearly allow it.

Rule iPhones:

Resolved! PAN NGFW carbon footprint

Hello, 

I'm searching for informations about environmental impact of NGFW.

Is there a benchmark for the carbon footprint of Palo Alto physical firewalls?
Measurements such as the footprint of the production of a firewall, daily electricity consump

Resolved! Find the source for "DNS amplification attack response"

Hello,

We receive many "DNS amplification attack response" alerts with the source of our internal DNS servers toward public DNS servers on the Internet. How can we know whether these alerts are not false positives and if they are true positive, how t