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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! GlobalProtect Connect to one of two data centers

My customer has two data centers with GP access.What is the best way to make this a redundant setup and have the GP client prefer to access the closed DC and fail-over to the other DC, in case the preferred DC becomes unavailable? Thank you for your time.

CHKlomp by • L2 Linker
  • 3786 Views
  • 1 replies
  • 0 Likes

Experience with GlobalProtect during Corona pandemic time

I would like to share issues with GlobalProtect, and what was done to fix it. QoS with loopback interfaceDue to high network load on the Internet line, we wanted to priorize (or limit) some traffic. It took several hours (testing, reading documents, having a PA supporter analyzing the issue, ...) until the root cause was identified. Applying QoS...

Designing Networks - Access Denied

Hi community, I'm wondering if it is possible to gain access to the below live community link or is this just for Palo Alto Networks employees? https://live.paloaltonetworks.com/t5/Internal-Knowledge-Base/Designing-Networks-with-Palo-Alto-Networks-Firewalls/ta-p/60868

Rasmgr GlobalProtect

Hi, We are SNMP monitoring the number of users connected by GlobalProtect Gateway. Sometimes we see how the graph goes to 0 and recover the value some minutes later. No issues were reported by users connected by SSL-VPN. So we are investigating if this is a issue about SNMP, GP service, etc...Going to snmp.log we dont see anything about problems...

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BigPalo by • L4 Transporter
  • 3933 Views
  • 1 replies
  • 0 Likes

App-ID Policy to Explicitly Block - Allow WiFi Calling

Hello,I tried searching but was surprised to find no ready answers for this.. I'm trying to determine the App-ID policy to explicitly block or allow voice calling over wifi (or wifi calling) on Verizon, AT&T, etc. I can't seem to find this in App-ID's database. Any advice?Thanks!

REganEVO by • L1 Bithead
  • 7021 Views
  • 2 replies
  • 0 Likes

Global Protect will connect then immediately disconnect

A GP issue I am dealing with at the moment is where the client will successfully connect but I cannot ping anything on my network. It appears to immediately disconnect. I have attached the log files if anyone may know how to help determine the cause. I have gone through them but I am not having any luck just yet. The user is running the late...

nthen by • L3 Networker
  • 11865 Views
  • 8 replies
  • 0 Likes

Enabling Jumbo Frames on HA Pair

I have an active passive PA850 pair, and want to turn on jumbo frames. I wondering about the best order-Can I:do the passive unit first, and rebootfail over and do the primary then fail back. Any issues with the HA function while one unit has jumbo enabled and the other does not?Was thinking I'd manually set all interfaces to 1500 firstAny other...

NeilR by • L2 Linker
  • 4287 Views
  • 1 replies
  • 0 Likes

Resolved! GlobalProtect HIP check issue

HIP object is correctly setup. We are testing the missing patches HIP check object and noticed that an VPN endpoint is showing 3 missing patches (on the HIP report).However the machine is showing it's installed these patches already.How does Palo detect the missing patches as Windows is showing them as installed? Using ver: 8.1.10

Resolved! DNS Security - High Risk Sites

thumbnails.trvl-media.com used by www.hotels.com to host its images is classified as a high risk siteIf this is a false positive, how do I get Palo Alto DNS Service to take a second look or find out why it's classified as high risk? How are other people using the high risk category? Are they using url blocking, sink-holing, or custom file block...

DMZ, inside, outside - is it simple thing?

Hi there. I have a PA-200.Internal net is 192.168.0.0/24 eth1/2 , inside L3 interface (default gw) - 192.168.0.254One external ip address is using for outside inteface, eth1/1.For connection to Internet I typically use pair inside-outside with:1. NAT : dynamic-ip-and-port to outside interface address nat-rule2. Security policy "allow from ins...

mxe2fmk by • L1 Bithead
  • 9854 Views
  • 6 replies
  • 0 Likes

Unable to reach GP Portal while on internal network

Hi All, I was working with a site that has a PA firewall with a GP Portal and Gateway. Some time ago, I had an issue where my users couldn't upgrade their globalprotect version while in the office. I was able to resolve this issue by creating a No NAT rule where if the source was internal and the destination was the IP of the portal. That work...

ce1028 by • L4 Transporter
  • 6963 Views
  • 4 replies
  • 0 Likes

Inability to Download GlobalProtect Client from Firewall

We are currently attempting to update our globalprotect client on our Palo Alto firewall, a PA-500. The version we are attempting to download is 5.0.8. Currently when attempting to download we get the following error Which hasn't given us much indication of what the issue is, and how to rectify it.We have checked the logs in an attempt to find...

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