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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Resolved! "You are not authorized to connect to GlobalProtect Portal"

Hello Everyone, I had global-protect working perfectly. Two days ago however something happened (not sure what caused the problem) and I'm unable to connect to GP anymore. I always get the error: "You are not authorized to connect to GlobalProtect Portal". The weird thing is that in the system logs there are no error messages relating to GP, I...

DNS - Clients don't update when users return to office

Hi, We have an issue when users return to the office the Windows DNS servers can not update the IP address to the office IP. We think its more of a Windows DNS permission issue but just wanted to check if anyone has seen this issue before. - User on VPN get's IP from Palo via GP.- DNS is updated in windows (owner is machine name).- User then co...

LukeRath by • L1 Bithead
  • 5005 Views
  • 4 replies
  • 0 Likes

Resolved! iPhone 12 pro max iOS 14.3.2 Cert issue for global protect

I have been trying to get this to work for days not and I am not getting anywhere. I always seem to struggle with certs due to how they are chained.On my Palo I have a rootca (self-signed, certificate authority), intermediateca (issued by rootca, and also certificate authority), then I cut a cert called gp-cert (issued by intermediateca, non cer...

davidlan by • L0 Member
  • 3643 Views
  • 1 replies
  • 0 Likes

Resolved! macOS Big Sur with OKTA

I've just updated my MAC to macOS Big Sur. After update I can't connect anymore because GP client doesn't inove OKTA's login page.I'm using GP version 4.1.13-2Can someone help?Thanks.

Connection failed : Could not connect to the global protect gateway

Hi, I have recently upgraded my mac from catalina to big sur 11.2.1. My earlier global protect client was working fine with catalina but after mac upgrade I upgraded global protect client to version 5.2.4. After doing this I'm getting the error of Connection failed Could not connect to the global protect gateway after entering my username and ...

AS2195 by • L0 Member
  • 3642 Views
  • 1 replies
  • 0 Likes

Multiple Gateways and Pre-logon

I have one portal and 3 Gateways. I set up a preferred gateway at HIGHEST based on an active directory group so users connect to their home office. When using Pre-logon since the user is a shared account the connection on a reboot seems to always find the closest gateway. This is OK but when my users log in they stay on that gateway until we r...

T-Mobile Home Internet won't maintain connection

I am on T-Mobile Home Internet(LTE) I can log into my company's servers, website and email for about 3 seconds and then it says not -connected and I can't access anything. The Global Protect status shows connected the entire time(Version 5.0-7.2). I've been back and forth with my IT Helpless desk and they blame it on T-mobile. T-mobile blames it...

joetart by • L0 Member
  • 3870 Views
  • 1 replies
  • 0 Likes

Resolved! Global Protect Gateway Client IP Pool Grayed Out

I am attempting to configure a global IP Pool for my gateway, however, the Client IP Pool tab is always grayed out. I followed the documentation and I have tunnel mode enabled with a tunnel interface assigned, yet the tab remains grayed out. Any help is greatly appreciated.

Global Protect Upgrade Transparent Mode

Hey just having some issues with GP upgrade on transparent mode:I have upgraded 3/4 individuals via transparent mode however one of them seems to be having an issue.he seems to get a popup saying GP agent upgrade is in progress.but the update never completes and the popup keeps popping up. looking at the logs i can see that it says download fil...

Mohammed_Ali_0-1621863302455.png

Systray icon missing

Today I noticed the GlobaProtect systray icon is not present.Trying to start "GlobalProtect" from the start menu yields no improvement.The process PanGPA.exe is running (checked in Task Manager).After killing that process, it restarted automatically and after a few seconds the systray icon finally appeared. Version 5.1.7-20Windows 10 Pro 1909 Th...

xerces8 by • L1 Bithead
  • 3874 Views
  • 3 replies
  • 0 Likes

Resolved! Install in local root certificate store

I'm testing this and have questions... Where exactly is the root certificate stored on Windows and Mac when 'Install in local root certificate store' is selected under the agent configuration? My understanding is that the firewall pushes the root-ca down to the client upon connecting. I can't see any new certificates added in Keychain on Mac or ...

G.Grant by • L2 Linker
  • 6808 Views
  • 1 replies
  • 0 Likes
  • 2062 Posts
  • 68 Subscriptions
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