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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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New created Local admin fail

I have issue when create local admin password, it is not working. It show below error “2023-08-07 09:55:43.566 +0700 debug: pan_auth_request_process(pan_auth_state_engine.c:3612): Receive request: msg type PAN_AUTH_REQ_GET_PW_CHANGE_REQUIRED, conv id 310, body length 642023-08-07 09:55:43.566 +0700 debug: pan_db_funcs_request_process(pan_auth_...

Resolved! WinRM-HTTP Connection Refused

Hello, I'm using agentless user-id with a Windows Server 2012 AD through WMI, we recently updated the server, and it started throwing Authentication Error 10036 flooding our Windows logs. We've searched and troubleshooted the problem for a long time and nothing worked, the only workaround that we think might work is to change the authentication ...

echahine by • L2 Linker
  • 31490 Views
  • 8 replies
  • 0 Likes

DHCP issue

We are currently experiencing an issue with our network setup that involves the DHCP server, Palo Alto firewall, core switch, and access switches. Our DHCP server is connected to the Palo Alto firewall, followed by our core switch and access switches. The problem arises with VLAN-503, where the gateway is located in the firewall. However, in the...

What causes dynamic updates to be logged as fail whilst the installation has gone through in PAN-OS 5.0.8?

I have been having the system log entries below for some days and still continue after installing Application and Threats dynamic updates (3 versions) manually as well as turning off the update schedule and rebooting one of the boxes in HA mode.2013/12/04 11:01:56 medium general general 0 Failed to upgrade Application identification/Threat...

edgarfc by • L0 Member
  • 4146 Views
  • 2 replies
  • 1 Likes

not able to submit case through customer support portal.

after creating my support case, when coming to the last step after clicking the submit file case button, the page just loads and does not submit my ticket. I have restarted the process something. Tried different browser and even cleared browsing history, and same problem. Has anyone experienced this? If so, how can I go about this issue.

Resolved! Letter b’ ’ at the beginning of each cell after the upgrade 10.2.2-h2

A experienced the below issue after the upgrade 10.2.2-h2 PA-5220 Since upgraded to 10.2.2-h2 all reports come with a strange letter b’ ’ at the beginning of each cell which was not there before. Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial nu...

How to configure an ISP with a gateway on a different subnet?

I got myself a weird one, for me at least. Got a remote office I'm not much involved with that got a new internet line and I'm supposed to configure it, but the info I got is just this: Client IP: 50.150.200.6 / subnet mask 255.255.255.255 50.150.201.136-139 / subnet mask 255.255.255.252 Gateway: 170.140.30.1 DNS: 1.1.1.1/9.9...

thebard by • L0 Member
  • 3443 Views
  • 1 replies
  • 0 Likes

Resolved! DMZ

We only have one public IP. Can I still set up a DMZ? If so, can someone point me to a good article on setting one up? I have found several but nothing that specifies if it is okay to set up using a single IP.

PA-5410 slow page loads

we have a new PA been in line about a week, i had to take it out today and replace it with my old barracuda firewall because of slow page loads. For example going to speedtest.net it may take 45sec to a minute for the page to load where i can initiate a test, but once it loads i get my expected speeds (about 850MB up/down). This is the same for...

branedge by • L2 Linker
  • 1826 Views
  • 2 replies
  • 0 Likes

Resolved! Wrong end user assigned to a lab device

Hello the community 🙂 I've bought a new palo alto 440 via partner here in belgium. The distributor assigned the device to the partner as end user instead of me. This has for cause that i can't create my support account and i can't activate my licence. And this for more than 2 months.. We're checking with the distributor but nothing change...

When is PAN-OS 10.2.5 release

I have an issue PANW TAC mention it will fixed at PAN-OS 10.2.5 but previously PANW TAC mention they didn`t get the date when it will release. After 1 month may I know the release date is already aannouce?

JiaXiang by • L4 Transporter
  • 8603 Views
  • 12 replies
  • 1 Likes

Cannot discover OSPF neighbor on PA

Hi, I faced a foundamental issue that my PA-VM cannot discover OSPF neighbor on Cisco vRouter. Cisco cannot discover PA either.I use e1/2 on PA as the port to connect cisco vRouter, which is 192.168.150.1/24, and cisco router address is 192.168.150.2/24, area is 0.0.0.0 on PA and area 0 on cisco.The cisco router can ping PA e1/2 successfully.My ...

net300 by • L0 Member
  • 5092 Views
  • 4 replies
  • 0 Likes

gre tunnel problem in HA (Active/Passive)

Hi everyone, I have a problem about gre tunnel in HA (active/passive). Currently, two PA-220 firewalls are configured as active-passive HA. (Settings are also synced between the two devices.) If I configure and commit the gre tunnel on the active device, the gre tunnel is up on the active device while the config is synced to the HA device....

Resolved! Internet Bandwidth usage reports

Hi everyone, I'm trying to find a way to create a report for Internet bandwidth usage over time. we are using PA850 version 10.1.9h3 I know I can see live statistics on Network - QOS, but I need a report for the last 7 or 30 days. It can be daily average. Thank you all for the help.

SShnap by • L3 Networker
  • 10122 Views
  • 4 replies
  • 0 Likes

Resolved! Request help on Mac m2 and Windows 11 for VPN connection

I am one of a few Mac uses in a sea of Windows at Advance Auto Parts ( I am a independent Jobber located in Canada). The help desk is less helpful when they hear that. Trying to connect new Mac M2 with Parallels 18 but help desk says that GolbalProctect ( v6.0.0-262 ) won't work. To their credit they did try twice before giving up. Questio...

GregGGHH by • L1 Bithead
  • 6582 Views
  • 5 replies
  • 0 Likes
  • 24395 Posts
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