Wait time

What's up with the horrendous wait time to speak to a tech regarding a case?  Been on hold for over two hours.

Any big issues with preferred release 10.2.10-h9?

Hello. We're preparing to upgrade ~20 firewalls (mix of 800-series and some VM series) to 10.2.10-h9 to address CVE-2024-0012. Wondering if anyone is running 10.2.10-h9 now and how things are working? Any issues with Global Protect? We're heavy users

User-ID - issues with mapping from Juniper Mist wireless

Hello. 

I have issues with mapping user from Juniper Mist. User-ID is set and working fine when monitoring LAN traffic. But when I want to check wireless users I don't see Source User. From my research I understand I need some type of "bridge" between

Template stacks limitations

Hey all,

I think I am hitting a limitation on the template-stacks, but maybe there is a nice workaround that you guys can help me with...

Contrary to Device groups, which have "shared" objects, templates use stacks which is a little different.
The limi

Ingress exception counters

Hey, all!

Does anyone know something about FPGA Exception global counters? Especially these counters:

flow_fpga_rcv_igr_INTFNF
flow_fpga_rcv_igr_IPFRAGMENT
flow_fpga_rcv_igr_PROTO

I see packet drops on FPGA showed by counter flow_fpga_ingress_excepti

When will PAN-OS version 10.2.10-h2 be preferred released?

For CVE-2024-0012 many partner have ask about it When will PAN-OS version 10.2.10-h2 be preferred released?

Or is it possible to estimate date and time?

Traffic Log query for FQDN object errors with "ip range [fqdn] expansion exceeds maximum number of items allowed"

I created a new FQDN object and added it to a security policy. 

After committing changes, I tried to validate the rule was working, but I get this error in the traffic log when searching for (addr in 'my-FQDN-object'): 

The security policy rule is

I want to allow gmail access to specific users on my LAN segment.

I have created a policy which says "Src: FQDN of 2users" "DST:Any" "App: gmail-base, gmail-posting, ssl, stun, vidyo, web-browsing" "URL CATEGORY: Computer and internet info, web-based-email" "Action: Allow"

But the logs I see is, those users are n

Information about Cortex tenant upgrade.

Hi Community

I am looking for information in an official document that mentions the automatic update of the Cortex XDR tenant. I cannot find any information on the subject.

I appreciate any information on the subject.

Thanks for the support.

Removing Previous Commits on Panorama which are Stuck

Is there a way to clear old commits on Panorama which have never succeeded? Our firewall which we were committing to dropped off the network during that time and the commit is still pending. 

Any CLI commands to clear this other than restarting the m

Deal Registration End Customer Details not Include

I cannot find the end customer account in the account list that provides the filtering feature while registering the deal. How can I manually add the end customer details to the list?

Autocommit loop error and interfaces 'connected but down' after upgrade from 11.0.4-h2 to 11.1.4-h1

Hi All,

I already posted this in "Discussions > Network Security > Next-Generation Firewall Discussions", but I'm unsure if that is the best place for this issue. 

https://live.paloaltonetworks.com/t5/next-generation-firewall/autocommit-loop-erro