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03-19-2019 09:33 AM
When I try to follow the article about support cases I get stuck on step 2 / 3
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNSCA0
I can see one of my firewalls and his serial, but I can't click on it.
How can I solve it?
I also tryed the support on the phone but I can't get to speak to anyone.
Kindest Regards
03-19-2019 10:58 AM
03-19-2019 10:58 AM
04-22-2019 10:19 PM
Hi,
If I can't open a case via Customer Support Portal, then what is the purpose of "create case " tab on it.
04-23-2019 02:55 AM
This button requires an appropriate support contract to operate, and permission from the account (to which the contract is bound) superuser to use.
If you are unable to create a case, you may have partner enabled premium support and will need to reach out to your support provider, or the account superuser may not have granted you permission to open cases
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