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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Resolved! RDP Session Freezes for a few seconds and than continues

Hi all, We are having an issue with RDP sessions. We recently moved the traffic from a L3 switch to our Palo NGFW and since then Occasionally, RDP sessions freezes for only a few seconds and than continue regularly. We tried app-override to see if it app-id related, but that didn't solve the issue. We also tried to change registry values accord...

AmitKa79 by • L2 Linker
  • 8562 Views
  • 7 replies
  • 0 Likes

sdwan interface down - recently upgraded to 10.1.6

Hi Team, Until yesterday, we were running panos 9.1 and never faced any issues with the sdwan setup.Within 24h after the upgrade to 10.1.6, all of a sudden the sdwan interfaces went down without an indication of any other issue/error.No changes have been made to the configuration. The sdwan is using 2 ipsec tunnels. Both were still online, no pr...

Global Protect: insert portal address via registry

With the help of a software deployment tool, we are looking to install the the GP client (v2.1.0) and then follow it up with a bat file to insert the portal address into the registry. We want this to apply to all users.. (HKEY USERS).. however, the substring under HKEY USERS always changes everytime a machine is imaged. Any other way to do this?

rrau by • L3 Networker
  • 17279 Views
  • 3 replies
  • 0 Likes

Resolved! No PDF Summary Report category on Reports page

Hello, I have a case open on this item with third-party support, but they seem to have no easy answers and I'm happy to let the community take a swing at it. We have a new installation of a PA-460 running 10.2.3 and I cannot see or seemingly generate any PDF Summary Reports. I'm using the web portal to administer the firewall. On the Reports p...

LRCAIT by • L2 Linker
  • 7599 Views
  • 5 replies
  • 0 Likes

sd-wan setup question

set up SD-WAN in PANOS. If you look at the manual, it says to use it in conjunction with the panorama. Is there a way to set it up without linking it with the panorama?

qmso475 by • L3 Networker
  • 2000 Views
  • 1 replies
  • 0 Likes

exiting because missed too many heartbeats

Hi all, hoping someone may be able to assist with an issue . these logs are shown only in GUI with high but same logs if see from CLI didn't show up. We are seeing that every 2 hr our PA device generates messages devsrvr: exiting because missed too many heartbeats mgmtsrvr: exiting because missed too many heartbeats Thanks RR

globalprotect authentication issues using SAML on MacOS

Looking for GP authentication troublehsooting tips or if anyone else is experiencing authentication issues using SAML on globalprotect (effects every single agent version newer than 4.1.1). Our issue seems to only effect macOS users, but my shop is 99% mac users, the windows users rarely connect to the VPN and never complain. We upgraded to PAN ...

Cortex XDR Sign On Issues - Is there an issue?

Cannot login to the Cortex XDR portal. Also cannot log any Support Cases. "Unauthorized. Error 4011 when trying to log onto a Cortex XDR tenant. Then trying to get to log support tickets the following: Salesforce Single Sign on Error, we can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help Tried ca...

Hardware Migration PA-850 to PA-3220

Hi,Planning for upgrading PA-850 to PA-3220, Just wanted to be sure that if we download the current running config from PA-850 and import it to new PA-3220 device, will that work?Precision configuration of the PA-850 and managed by a Panorama.

PDelobel by • L0 Member
  • 4811 Views
  • 3 replies
  • 0 Likes

Resolved! ISP Failover and DHCP

Hello, I am following this guide to set up ISP failover. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLL8CAO The problem is that my failover ISP (Starlink), does not provide me a static IP address How would you recommend accomplishing what I want to do when the failover ISP provides a DHCP address? Thank you!

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